Advanced Loan Processing / United Services Group
Complaint 77904 Details

On November 9, 2011 I received a voice mail message from Chuck Anguiano (858) 200-4711 with United Services Group soliciting a home loan modification. Prior to returning his call, I proceeded to do some research on them. I looked at their website www.unitedservicesusa.com, it looked legitimate, I did internet searches on them, looked at the BBB website, looked for red flags or any mention of scams related to them, but found nothing.

A few days later I contacted Chuck and got the loan mod going. I was then contacted by Mckenzie Phillips (858)200-4702 and was told that she would now be my point of contact. Shortly after I was contacted by Charlie Toledo (858)200-4739 who requested updated pay stubs, etc. About 2 months into the process, and after sending and receiving several documents and $ 4,160.00 of my hard earned money, I was no longer getting any replies from them by e-mail or by phone. No calls to any of the phone numbers provided to me were going through or being picked up, and e-mails went unanswered.

Soon after, I was contacted by phone by Devon Clark (619) 567-7233 with Advanced Loan Processing, and she stated that her company had taken over the loans for United Services Group. She told me that she would be the point of contact for the remainder of the loan process. A few more calls, e-mails and documents exchanged between Devon and myself.

On February 13, 2012 I heard from Devon, via e-mail requesting me to sign and return a Third Party Authorization and Release Form which I promptly did. That was the last I have heard from her and I'm sure it was the final time. Having the feeling that I may have been scammed, I got back online and searched for information on both companies; shocker !!! I found a few with the same sad story as me.

I immediately contacted my local Sheriff's Department and filed a report. I also found out that the addresses for both companies are actually UPS stores where they rent postal boxes. While contacting the managers of both locations and sharing my story, I was given the name and number of an FBI agent that was handling the case and requested that I send him any and all documentation related to the bogus loan mod.

I can only assume that he would want as much information as possible and to hear from anyone else impacted by this. Please call the San Diego FBI office at (858) 565-1255 then press #2

I have always been a very skeptical person and try to do my homework before I make decisions like this, but I guess I failed this time. Who knows if any of us will recover our money or the scammers will be caught and prosecuted, but i have to trust in the Lord and the authorities for justice. I wish the best for any other victims.

R.P.
No. Cal.