Grout Bully
Complaint 72657 Details

on 12/28/11 i saw this add on t.v. and tought it looked like
a product i could use...i called, it was a horrible experience
after they got my information, i wanted to ask a question
thought at some point i would have the opportunity to talk
to a human....it just kept going on and on, i missed my whole t.v.
show, finally i yelled into the recording, i want to cancel..i want
to cancel...i didn't remember the name of the company so i couldn't
get intouch with them...the product was advertised for $19.99
plus shipping buy 1 get one free-they didn't cancel on 2/8/12
i was billed on my credit card and got the telephone number
and called to tell them that i had cancelled and they refused
saying it was just shipped out......i said i don't want it
they also billed me $40 for shipping on a $19.99 product
they said cant cancel.....i was telling them i would report them
to the attorney general, etc. they said refuse the package
and just pay for shipping $40 for nothing....i was livid then
the person said we will credit you $20 and when you send it
back another $20 so i said i have to pay you $20 for nothing
i am so frustrated....i will never order off the t.v. again
to not be able to cancel or be told of the exhorbident shipping
charged is wrong blah blah blah