Swami Adeje Teneriffe
Complaint 68172 Details

We were stopped outside stor and a man took photo of us.It looked good so we went into shop and bought camera for 9.99 Euros.We were then told it would cost a furher 99 Euros to function properly. We spent this amount, were seated and given coffee and wine. We were then further told the camera just purchased was no good.Shown a better camera around 550 Euros with far better specification we were drawn into buying that. After his purchase we were told you needed a special HD Disc card for it to give the perfect result. The cost of these were abnormal (each costing 500/600 Euros). Also cost of larger long life battery was about 50 Euros.
If these were purchased we would receive a free DVD Player, a free stick to burn future photos, and a free long life battery. Total spent 2,300 Euros.
Tried out camera in apartment and found colours extremely poor indeed--were extremely dis appointed . Returned to shop the next morning and asked for money back. This was refused point blank and threatenened with a solicitor. After discussion they suggested an alternative camera that they said was of a better quality. We reluctantly agreed under pressure on the understanding we would still have the free items mentioned above.
On return to England we discover that the camera ( a Samsung WB 700) is being sold for £199, with no mention of this special HD Disc card. The original account was taken back by the shop
We await your comments and help.
John Cutler and Jackie Benham