WatchBrokers.com
Complaint 62053 Details

After several emails and telephone calls with broker, Kelvin McQuilkin, of Watcbrokers.com, I chose this company to sell my Rolex watch. I signed the contract via internet, and agreed that Watchbrokers. com would receive 19% commission upon sale. I downloaded the prepaid Fex Ex label Kelvin sent to me and he arranged for pick up. McQuilkin also provided me with email documentation of Watchbrokers insuring my watch for shipment. All APPEARING very professional.

It was a very difficult decision for me to sell my watch. It had great sentimental meaning, as it was a gift from my now dying, father. Yet due to these economic times, I had little option. Time was of the essence, as I spoke with McQuilkin of several times. I needed the money. McQuilkin assured me several times that the average time it took to sell a watch such as mine, was 2 weeks. At that time, 7 to 10 days for me to receive payment either by check or Paypal. My watch was FedExed at the end of August.

Two weeks went by and I heard absolutely nothing from McQuilkin, or anyone at Watchbrokers. I found this odd as McQuilkin was calling/emailing me daily prior to me shipping my watch. I wasn't even sure he had received it. At this time I called. McQuilkin quickly took my call and reasssured me they were in receipt of my watch and I should be receiving an email w/appraisal within the day. Indeed, I did receive it. I agreed with Watchbrokers appraisal, viewed by client profile via the log in McQuilkin sent me, and Oked putting my watch on the market. McQuilkin assured me I would be receiving several offers a day.

Within the next week and a half, my watch would appear on the market and then off, frequently. I had not received one offer. Again, I called McQuilkin. He professionally explained problems with their "IT" department, a new website, etc., etc. and told me he would immediately rectify it. Another week went by and no offers. I called again. As always, McQuilkin quickly took my call and said he would get answers and call me right back. Five more days went by and voicemails and emails I sent went unanswered.

At this time I sent McQuilkin an email stating that obviously I would have to speak with my attorney, as I was being blantantly ignored.

The next day I received a call from Eric Toso, "Senior Broker" who informed me Kelvin McQuilkin was no longer employed at Watchbrokers and he would handle my sale. Again, another very smooth, manipulative representative.Also quick to answer my emails and reassure me. At this time offers on my watch began appearing in my client profile. Very low offers at the start. After a week I received a $1800.00 offer (I had lowered my asking price three times an it was then at $1,900.00). I countered at $1,850.00 at which time my profile stated counter time had expired. The next day it stated, "Pending Sale." I emailed Toso who said he would check with the "I.T. department." Amazingly later that day, Toso left me a voicemail saying it was an "IT error" and indeed the buyer excepted my counter and my watch was sold for $1,850. The date was November 16,2011. I emailed and asked when I would receive payment stressing time was of the essence. Toso again left me a voicemail stating the average payment came within 30 to 45 days. I emailed back saying that was completely different from what McQuilkin had told me SEVERAL times. Toso responded with that 30 to 45 days was always their average.

On the 30 day from sale mark, Dec. 16, 2011, I began emailing and calling Toso inquirying where payment stood in status. The last voicemail, last I have heard from him was Dec. 26, 2011 at which time he left a voicemail. Toso stated he checked with the "AR dept. and that had indeed received payment and I could expect to hear from them within 1 or 2 days. Toso aske I email him my address for payment which of course, I did. He ended the message stating to have a happy new year and if I had not received payment by the first week in January, to let him know.

I did not receive payment and I did not get a call from the "AR dept." I phoned and emailed Toso repeatedly beginning the first week in January 2012. He has not returned an email or a phone call. I have pushed every button, for every department at Watchbrokers, and receive voicemail for every single "department."

FYI, Eric Toso is not a hard man to find. He is also a local artist in the Roswell, Ga. area, and has his own website. I am somewhat baffled as to why authorities have not questioned him.