AutoSignalsPro.com
Complaint 61128 Details
- Date Occurred: 12/30/2013
- Reported Damages: $247.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I purchased their copier software with a 60 day money back guarantee written into their own terms and conditions and the purchase platform is Plimus I purchased their service on 03/11/2011
and contacted them on 30/12/2011 and requested a refund but they suggested I hang on as things were bound to improve, so wanting to be fair to them and myself, thinking that since I made my request within the 60 days they would honour it. I filed a dispute with Plimus on 05/01/2012 and the vendor replied that they could not refund my money as I had exceeded the trial period. I escalated it to Plimus for them to intervene and they tried to force a refund twice but failed. There has been a lot more correspondence in between between myself and Plimus and also the vendor but have been completely unsuccessful. I feel that I have a right to a refund as I made my first request within the 60 day period and also was sold a totally unsatisfactory product
Update: 01/20/2012
Happily, Plimus forced a refund for me. I have the money refunded only because of the support from Plimus. My opinion of the vendor still stands as a scamming operation.
- upthecreek SBID #1ec93f1f8c
- Posted 01/19/2014
Comments
- upthecreek SBID #1ec93f1f8c
- Posted 01/18/2014
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----- Original Message -----
From: [email protected]
Sent: 01/02/12 06:43 PM
To: Noel Silvester
Subject: Re: Refund please
Hello Noel.
Apologies for the late reply. We understand your disappointment in the past results. December has not been the best of months and we are not going to try and sugar coat the situation. What we will say is just hold on. And we can assure you that things will improve. We are confident that very soon dynamics will change in the eurusd pair and all transactions will be closed with good gains.
If you are still not satisfied with ASP, you may send your refund request via plimus.com. If you have any questions or concerns, please feel free to email us. We will be more than happy to assist you.
Kind Regards,
ASP Support Team
On 12/30/2011 4:20 PM, Noel Silvester wrote:
Hello, well I have given your service a very good run on my vps and I am afraid that I shall have to ask for a refund of the quarterly fees I have paid. I have no problem with your support, which is very good, I do have a problem with your traders, I feel that a lot of their trading is guess work, I don't like to think like that but it is the way it appears. I had high hopes for your service but I am not and have not run it on my live account for some time as I have lost confidence in the trading. I have been monitoring it on a demo but there is little hope of being successful.
So I wish to ask for you to refund my quarterly fees that I have paid. I am not open to discussion any further on this matter.
Respectfully,
Noel Silvester
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- upthecreek SBID #1ec93f1f8c
- Posted 01/18/2014
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----- Original Message -----
From: Plimus Support
Sent: 01/07/12 11:18 AM
To: Noel Silvester
Subject: Re: [Ticket#2012010610023038] The dispute concerning order # 62967196 has been updated
Hello,
Thank you for your email.
We see there is currently an open dispute in our system with your account. Please be assured the vendor can see your comments and also receives an email with those comments every time there is a new entry. Please continue to use the dispute system to correspond with the vendor, instead of regular email as those comments may be lost.
Should the vendor fail to respond within 2 business days, please alert us and we will be happy to help you escalate the issue.
We very much appreciate your patience with this matter.
Regards,
Mia-Plimus Support
01/06/2012 13:45 - Noel Silvester wrote:
Hello, I have two emails following where I have asked for refunds much earlier but the vendor encouraged me to hold on as things will improve.
----- Original Message -----
From: [email protected]
Sent: 01/06/12 10:59 PM
To: [email protected]
Subject: The dispute concerning order # 62967196 has been updated
Hello,
The dispute for invoice # 62967196 was just updated.
Comments: VENDOR : Reply to customer - Hi There, We can cancel your subscrition immediately but unfortunately we are unable to offer you a full refund as you have exceeded the trial period. Please refer to the plimus refund policy. http://home.plimus.com/ecommerce/company/legal/refund-policy..
To view the dispute status and comments, please visit the following link https://shoppers.plimus.com/jsp/order_locator_info.jsp?refId=76AFE6E8E0C5C90E&acd=1A61C895F6973E45
Plimus refund policy: http://home.plimus.com/ecommerce/company/legal/refund-policy
Kind Regards,
The Plimus Team
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- upthecreek SBID #1ec93f1f8c
- Posted 01/18/2014
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----- Original Message -----
From: [email protected]
Sent: 01/12/12 01:05 AM
To: Noel Silvester
Subject: Re: Fw:
Hello Noel.
We are saddened to hear the you no longer wish to be part of AutoSignalsPro. However, we respect your decision. You may request for a refund via plimus.com and we will process it from there.
We hope to welcome you on board again in the future. We thank you for being a part of ASP.
Kind Regards,
ASP Support Team
On 1/11/2012 7:00 PM, Noel Silvester wrote:
I have now removed your software from my computer as there is no improvement in the trading, I Know that this is not the service i was lead to believe it was. I have run the software on a demo for a month and it is running at a loss, as it did on my live account. it is now up to you to refund my money as i have given your service every opportunity and it failed, running on a reliable vps without any interruption. I have been sold an unsatisfactory product so my rights are to have my money refunded.
By the way I am not stupid enough to want a refund on a successful product as all i want is to be successful with trading.
Regards,
Noel Silvester
----- Original Message -----
From: [email protected]
Sent: 01/10/12 01:39 AM
To: Noel Silvester
Subject: Re: Fw:
Hello Noel.
Our sincere apologies for the late reply. We want nothing more than to give you the best service possible and leading you on is not what we would ever do to any of our valued customers. We take pride in what we do and strive to provide you the best quality of service possible. We've forwarded your concern to the proper department. We ask for your patience until we get back to you with a resolution.
Kind Regards,
ASP Support Team
On 1/7/2012 5:30 AM, Noel Silvester wrote:
Hello, I got the email from Plimus where you have said that you can't give me a full refund because I have exceeded the trial period, if you remember i have emailed you many times suggesting a refund because of the results and you have encouraged me to hold on as things will improve, well the attachment will show how much things have improved so i now am demanding a full refund. I know now why you wanted me to hold on so that I would run out of my trial period, so if this is the way you make your money I think it is despicable.
I really thought you were a decent honest service but now I know differently, and there is not a lot of difference between you and the other services where I have been ripped off. I want a full refund and will send all our corresponence to Plimus if necessary along with this attachment and let them sort it out.
Noel Silvester
----- Original Message -----
From: Noel Silvester
Sent: 01/07/12 07:19 AM
To: [email protected]
____________________________________________________________
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Check it out at http://www.inbox.com/earth
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- upthecreek SBID #4d674534d4
- Posted 01/23/2013
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This complaint has been settled in my favour, thanks to Plimus and Scambook for the help provided.
Just a word of warning to prospective buyers. Read the above complaint in it's entirety. -
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- upthecreek SBID #4d674534d4
- Posted 01/23/2013
- This comment has been deleted by the Moderator for Terms and Conditions.
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Company Statistics
- Complaint Against AutoSignalsPro.com
- Complaints Filed: 1
- Reported Damages: $247.00
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.