my winterboot.com
Complaint 59984 Details

advertisement came up on my hotmail sidebar, i ordered a pair of boots which advertised 1-2 day uk delivery via royal mail.i waited thinking that with Christmas and new year deliveries maybe held up, but last week i e mailed them as my order was continually showing as processing.I tried to check out their information and contact us but the only page with any info was the one about gift certificates and what to do if you had a problem with them.This made me suspicious.
i have had no response to my e mail and sent a 2nd one stating that i would be reporting them as a possibly fraudulent company to trading standards and speaking to my bank about refund of monies paid but still no response.
i am not really up on all this and don't really know how to report internet fraud, or what to do about it. I am dismayed that they are able to advertise so widely and blatantly on major sites like facebook and hotmail.
i do have an order number and the funds went through a payment gateway called wedopay and have definitely been taken from my account.I would appreciate advice re what should i do next?