All Dreams Vacations VGC Corporation of America
Complaint 59968 Details

On March 23, 2011, I was listening the radio station AMOR 93.1 and they asked a trivia question, I answered it, over the phone, and I won a free vacation package to PUNTA CANA, D.R. They told me that some one was going to call me to get my info. Like one hour later ELIZABETH OCHOA, from ALL DREAMS VACATIONS contacted me and congratulated me for my free vacation. After I gave her my personal info she asked me for a credit card # to pay for the insurance of the vacation package for 2 years and she added that the package also included two (2) more vacations, everything inclusive, for four (4) people to: Daytona Beach for four (4) days & three (3) nights in a 5 stars hotel. And, four (4) more days & three (3) nights in another 5 star hotel in Orlando, plus two (2) tickets for the Theme Parks at Universal Studio.

Ms. OCHOA was very persuasive and after I gave her my credit card # to pay for the insurance of the vacation package ($79.99), she told me that she was going to transfer me to her supervisor to confirm the free vacation and the phone call got disconnected. A few minutes later, Ms. RUSSEL CONDE, Ms. OCHOA's supervisor, from ALL DREAMS VACATIONS, contacted me and confirmed the free vacation package. After congratulate me, she concluded that the total charged in my credit card was $379.98, I got really very upset, I told her that I was not longer interested in the free vacation and I told her to cancel the transaction. She told me the package was not cancel able but that I could sell it for about $2,500.00 to another person. she pretended to be doing me a favor by extending the validity of the vacation package for three years so I could have more time to sell it.

I still did not want the so called "free vacation package". I phone called so many times ALL DREAMS VACATIONS requesting my money back. I filed a claim against ALL DREAMS VACATIONS with MACY'S AMERICAN EXPRESS CREDIT CARD FRAUD DEPT, I fallow all their procedures in order to get my money back from ALL DREAMS VACATIONS. All the time MACY'S AMERICAN EXPRESS FRAUD DEPT made me believe that they were going to help me to get my money back. They told me to wait sixty (60) to ninety (90) days. When the ninety (90) days passed they kept telling me, for over two (2) months, that the money was going to be credited in my account in the next account statement.

By the end of December 2011, I called again MACY'S AMERICAN EXPRESS CREDIT CARD FRAUD DEPT and they told me that I had to claim my money myself directly from ALL DREAMS VACATIONS. All the time MACY'S AMERICAN EXPRESS FRAUD DEPT was playing mind games with me... that is not fair...

I still do not understand how come there are people out there ("legally") stealing from others just like that.

Please help.

Thanks in Advance.