Shaughai Yu Zhi Li Traiding Co.
Complaint 59222 Details

I purchase what was advertised as an AUTEHENTIC NORTHFACE Danali jacket for my son for Christmas online at www.northfaceonclearance.com. The package arrived and it is a 100% FAKE NORTHFACE Danali jacket. I have contacted the company 5 times and always get this automated email. I have contacted the credit card company that I used to purchase the item and am in the process of going after these scam artists!

Below are emails back from the company. JOKE!


Dear friend,

I am sorry to hear that. If you want to return the product, you need to pay for the shipping fee by yourself? including the shipping fee we shipped to you, it is oversea trade, the shipping fee is expensive. So I don't think it is a good idea for you to return the product back.

Would you please send the goods to others as gift or sell to some one who fit for it. And I will offer you 20 USD as compensation, and then you could choose other item from our site again? I will offer you 10USD discount. Is that ok?

Of course, you also could return the product. We will offer you the refund for the goods for you after we receive your return product.

Here is the return shipping address:

Name: xu boxin ,

Shipping address: 580,dingshe road,li cheng south street,putian,fujian,china.

Post code: 351100

Tel:13626902830

If you have any problem, do feel free to contact me.
Yours truly,

Susan
From: [email protected]
To:
Dear friend,

I am sorry for my late answering. I have checked for you with the supplier, he said that in fact we have quality inspection, but some times problem we still can't be avoid.
Would you please tell me what the problem is with the jacket the received, so I could solve the problem for you.

If you have any problem, do feel free to contact me.

Best wishes

Yours truly,

Susan