Shanghai Yu Zhi Li Trading Co. Ltd
Complaint 57987 Details

I purchased a Saints jersey from Saintsjerseyproshop.com & my order arrived in the mail from Shanghai Yu Zhi Li Trading Co., Ltd. I should have known this was a scam because it was being shipped from China & according to Saintsjerseyproshop.com, they were located in New York. The jersey is not Authentic! I'm so disgusted. I've been emailing them and getting absolutely nowhere. I request a return address & never get it. The following are the e-mails:



Dear Kristin ,

Thanks for your message .

Friend , if you have read our return policy ,it states that no shipping cost will not be refuned ,so we could not refund you the full payment ,only 70%

And you also need to pay for the returns shipping cost .

We just want to confirm all ,in avoid the further confusion .

Kindly pls let us know your any opinion .

Regards,

Eddie
 
www.saintsjerseyproshop.com

From: Kristin Williams (Personal Info Removed)
To: Eddie Winslet <[email protected]>
Sent: Wednesday, January 4, 2012 1:11 PM
Subject: Re: order# 64100000151

Again, I need a return address to return the jersey because it is to small. After reviewing the entire website, I noticed there was no return address. Not only was the jersey too small, it was shipped from a person in China, not Saints Jersey Pro Shop. I would like to return this item, for a full refund.

Thanks,
Kristin Williams
Sent from my iPad

On Jan 3, 2012, at 9:35 PM, Eddie Winslet <[email protected]> wrote:

Dear Kristin ,

 
Thanks for your message .
 
Friend ,our jersey is proudced as the Standard , the size is no problem .
 
If you would like to exchange the jersey ,firstly we should send you our return policy for your reference
 
All returns and exchanges must meet the following criteria:
All returns and exchanges must be accompanied with a receipt and be made within 30 days of the date of purchase
All sales are final on any sale and/or promotional item
saintsjerseyproshop will not accept returns or exchanges if:
The item has obviously been worn
Smells of cologne, perfume, smoke, or any other odors
Visible stains, marks, burns, snags, or any other blemishes
Alterations or modifications of any kind
Price tags that are removed, altered or damaged
Other tags that are removed, altered or damaged
No shipping costs will be refunded for returns or exchanges. The customer is responsible for the shipping costs associated with the return/exchange of item(s) back to the designated warehouse/address listed on the customer's packing list.
 If you also would like to exchange  the jersey ,kindly pls let us know ,we could do next step for you .

Any question pls feel free to let us know .

Regards,

Eddie

 
www.saintsjerseyproshop.com

From: Kristin Williams (Personal Info Removed)
To: Eddie Winslet <[email protected]>
Sent: Tuesday, January 3, 2012 10:10 PM
Subject: Re: order# 64100000151


I need a return address to return the jersey because it is to small. After reviewing the entire website, I noticed there was no return address.


Thanks
Kristin Williams
Sent from my iPad

Sent from my iPad