Best Buy
Complaint 53796 Details

I bought a ultimate protection plan from best buy 6 months ago for my laptop. i am not a computer person. so the sales rep cheeted me selling an unnecessary plan for me. im paying 30$ per month now . that plan is for three years. after the initial setup we didn`t use this service for anything. so we wanted to cancel the servie plan. i agreed to pay for any services i received. but when i call them they told that we cannot cancel the plan and i have made three service calls. i explained to them they are not service calls but they are only for the initial set up and one time is they didn`t install the msoffice as they promised and other time they didn`t create the recovery dvd as they promised at the initial setup stage. they wated us to do it and connected online with them. so all those three occations i hv contacted them because of their mistakes and the things they promised and they didn`t do. so they cant say they are service calls. that is only at the initial setup. so months passed by and i am using the computer but im not using so called plan but paying 30$ per month for nothing. so i understood this is a useless plan and i`ve being cheated. so i wanted to cancell it. But they say i cant cancel it just i have to pay monthly 30$ for all three years. i cant believe this is canada. and how come the canadian law allow this kind of thives exists in the business and rob people again and again. they are robbing money from poor peoples pocket. they misleading people who know less and cheating them and robbing them.