Virgin Mobile USA
Complaint 53645 Details

  • Date Occurred: 01/02/2012
  • Reported Damages: $170.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

The Virgin "nightmare" happened in Sept 2011....I purchased a Motorola Triumph phone for over $300.......the sound was poor and I had to use speaker phone and everyone said I was muffled,,,,etc. I called the company...they sent me a refurb phone...imagine that..a new model but refurbished...this happened 2 more times.....so I was on phone with Virgin over 12 hours total time...and I got a bad new Motorola Triumph..then 3 refurbs that worked the same way!!! I decided to take a LG instead so I can have a PHONE that works....the difference isa $170.....I keep getting tossed around...I know the chain now....first advisor..then tech then supervisor...one supervisor even said she will escalate to higher powers and will send me an e-mail.....NOthing...I wrote 3 times on my account and even sent a letter to Corporate in Warren, NJ....I have got back nothing....Now they are threatening to cut my service because they said they never got the last phone which I DID send back.......nothing but insanity.....No customer satisfaction and I I want is a $170 credit to my acct....which they say...they will not do! SOOOOOO frustrating!

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Business Profile Summary

  • Virgin Mobile USA logo

Company Statistics

  • Complaint Against Virgin Mobile USA
  • Complaints Filed: 11
  • Reported Damages: $1,441.17
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