Virgin Mobile USA
Complaint 174366 Details
- Date Occurred: 11/01/2014
- Reported Damages: $600.00
- Location: Virgin Mobile
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I got a virgin mobile prepaid phone around january 2011. I canceled this phone back in august or september of 2011 and switched to verizon. I do not get bank statements off of my debit card due to it being a work paid card. The money goes on the card, and that is it. Well, I find out a year later, on November 1st that I have been getting charged for this phone even though I canceled it, and they never even canceled it, it was still active the whole time and just a broken old phone sitting in my garage. When I called customer service NUMEROUS times, I was informed that they have no record of the card being canceled and will not refund my money, even though they can clearly see the phone has not been used in over a year.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 600.00
- Rebecca SBID #94303f12cb
- Posted 11/02/2014
Comments
- virginangeljw SBID #985a4884a8
- Posted 11/03/2014
- Rebecca, we're very sorry about this. if you contact us at [email protected], we will help you out. Please put Scambook in the Subject line. Or anyone can visit virgin mobile usa on facebook or twitter for help. We aren't perfect but will try to do our very best to make you happy again.
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Company Statistics
- Complaint Against Virgin Mobile USA
- Complaints Filed: 11
- Reported Damages: $1,441.17
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.