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Complaint 51494 Details

I ordered the program with the understanding that if the program was not for me I would receive a refund of the cost of the Program. I paid the $49.95 in good faith, and did indeed discover that the program was not what I was looking for. I called in and requested a refund on 10/10/11. I was given a transaction ID and was told I should see the refund in 7 – 10 business days.

On 10/24/11, I still had not received the refund. I called in once again and spoke with a representative named Hunter. Hunter told me that there had been some type of system error on their side which caused the refund not to go through. He told me he would send a note to “corporate” requesting a manual refund. Once again, he said I should receive the refund in 7 – 10 business days.

On 11/10/11, I still had not received the refund. I called in once again and spoke with a representative named Gabbi. Gabbi confirmed that there had indeed been a system error and that she could see that Hunter had sent the request for the manual refund, but that there were no further notes on my account. She said she would send the request again and mark it urgent, and that once again, I should receive the refund in 7 – 10 business days.

On 11/17/11, Still no refund! This time I was advised by customer service that it had not yet been 7-10 business days since my last call so there was nothing more they could do. When I asked if there was a way for m to contact the corporate office myself they advised me to send an email to [email protected]. I tried that but the email was rejected by the server.

On 11/29/11 I called once again and asked to speak to a supervisor. Trent advised me to fax a copy of my bank statement to (678)960-7663. I faxed a copy of my stmt along with a letter explaining the situation.

On 12/13/11 Still no refund and no contact from the company. I found a customer service contact form on their website and sent a long explanation and again requested my refund.

Today is now 12/27/11. It has now been almost 3 months since I first requested a refund and I still have not received it. It is getting really hard to believe that this is not a scam. I guess it is time to contact the BBB.