Direct TV
Complaint 41088 Details

I had left an AT&T major store in Louisville ,Ky. I had been trying to send pictures of my Welsh Corgi who is being treated for Congestive Heart failure from a borrowed Samsung Blackjack so I could see my contacts,send a text to my daughter.or these AWESOME pictures. I was told by AT&T Tech. Support take it to a store.maybe they can help you. It was not that I was not doing it right..the phone was last used in 2008 by my neighbor who had changed his phone # etc. The customer service person tried to send them..could not,told it is defective.She said no more than you use a cell or text I advise that you go to Walmart for a "Go Phone"Well I could write another NIGHTMARE Novel about AT&T & ALL they have put me through,,HAD been a Customer for about 14years The man @ Walmart,said NO regarding AT&T..when my contract is up..I am go'n with Straight Talk...has also had bad experiences with their Customer Service & HIGH bills. He was an older than me..I am 55..I do not desire a "Smart Phone".just a SIMPLE phone. I could see all my contacts plus my neighbors He at one time had been with AT&T & Direct. I stopped @ a Cricket store to see what they had to offer new customers. I could not dial 611 to reach AT&T to get my account # in case I got a phone thereto have my # ported. I could not see well..NO Bifocals with me..I could see AT&T then ?? I hit send,the LYING salesman that answered...Direct TV..How can I help U..Told him I got wrong #. WAIT..You got AT&T..yes..OH I wish I had been rude & HUNG UP. I was lied to about all that I was to be getting..It would be just like Dish Network only better..more channels etc.Been with Dish since Dec.2008.He had left a voice msg. on 11-9-11..I talked to my Mgr. I can waive the $19.99 charge.It was not.It cleared on 11-14-11. I no linger have the liars voice mail saved LUCKY me..the phone I had bought.would no longer go on speaker etc. I had 14 days to return it...No ?'s asked etc.When I called Chase Bank.which I opened up an account with under Liberty National when I was 18..ANOTHER NIGHTMARE Novel. I spoke to the dispute dept. on 11-21-11..Told me to call Direct TV..NO..I do not know who to call,I have cancelled installation after ALL I was put & lied to about from different people on different days with Direct TV!! UPS delivered 2 boxes on 11-15-11. I was HUGE..He was struggling to carry it.The other not as big. I BEGGED Direct to have some one pick up boxes. I had hit my toe on it 2 times,tripped over it. I am Diabetic,with back problems,arthritis in neck,small rotator cuff tear. No..I was told...We will e-mail you labels or you can pay $5 to have them sent. I was told this by a Supervisor on 11-17-11 Lakesha 866-386-3474 ext113,it may take up to 24hrs for you to receive them..I waited OVER 24hrs..no labels to print to schedule a pick up where I would have to pay for this service.I called her 3 times on 11-18-11..NO call back until 11-22-11. I was told another standard receiver is on it's way. SO I put a note on my door for UPS do not drop off no more from Direct..expecting labels via the net to print & send back,so he could pick them up without me having to schedule a pick up...$6.95 for each box. When he came.saw the note..do you have the labels..Yes FINALLY..I seen them EARLY am 11-22-11..too tired to print..NO PC Genius for sure. He has been on this route as long as I have lived here..soon 23 yrs..he could see how dangerous it was for this to be in my small house/living room..Thanksgiving in a few days..It picked them up..I am going to mark them..refused/return. If I had not been home he would have put them on my front porch which is about 1/2 the size of living room. NO signature was required.The day after he picked them up...Fed-Ex came with return labels. Tonight a man called Michael 866-386-3474 Ext#117...left a msg. about UPS having a problem pick'n ALL up. There was A Satellite Dish along with a pole, ALL the hardware to put in on my roof...NO I don't think so. Fairly new roof,brick house= NOT drilling!!! My Satellite with Dish Network is the yard.No one told me,the salesman,the girl that called on 11-10-11,then right after her a man to get scheduled for installation..CLEAR out a room for a HUGE box! I was even told by one person. who works for Direct TV..I have NEVER heard of them delivering all..the installers bring all. When I was try'n to call Direct..Could not find an account # and my phone # used to belong to some-one who had Direct TV & owed them $192.00. Acct # was pulling up a Lady in Georgia. OH wonder..ALL this stress..went to my Dr.11-22-11..Thinks,,but I KNOW even before further testing a small stroke. Then had me see a Cardiologist on 11-23 where I do in FACT have 2 heart valves leak'n!! I would not wish Diabetes on the Devil. I am 55..5' 115lbs. WAS active..NOW both Dr.'s take it easy until further testing. It's very UNFORTUNATE that I no longer have the voice msg. left by phone sales man to prove what he said. When on a fixed income. every $1 counts!! I do not know how these people sleep at night..try'n to prey on the elderly & sickly!!! Sincerely,Donna