SureHeat Manufacturing Jenn-Air Stainless Steel Grill: 38” Model
Complaint 37782 Details
- Date Occurred: 10/12/2013
- Reported Damages: $200.00
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International boundaries
Defective grill part (4 tube burner). Contacted company while product still under warranty. This part is under warranty for 15 years. This is one reason why I choose this BBQ grill when shopping for one. The grill was over $1000.00, bought at Lowe's Home Improvement store 8 years ago. This is the second burner they replaced at no cost to me. Now after calling for the third replacement part they told me the second burner had a one year warranty. What!! I'm confused the warranty is for 15 years. This company has stood by their product for 8 years what has changed. An a American Company, Manufacturing in North Carolina. I even would pay for shipping cost. They will not honor warranty by replacing product, and do not return phone calls.
P.S. I baby this barbeque. It's under a covered screen porch,with a canvas grill cover far from the outdoor elements.
The managers, Karla and Russ Smith (1-800-229-5647, ext 5653) will not return calls. I have left several messages to no avail.
- Anonymous SBID #594c4008c3
- Posted 11/20/2013
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Company Statistics
- Complaint Against sure heat
- Complaints Filed: 4
- Reported Damages: $765.00
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