GrandCarStore.us
Complaint 37203 Details

Unauthorized charge discovered on bank statement, called bank and received company phone number as (702) 358-0520 and state of charge was in Nevada. Called phone number as was asked for my name and last 4 digits of card number so the order could be looked up. I know that you need more information to look up an order, but still gave them that information (I had since cancelled that card anyways so it would be useless to them now). Person said that a Ford Transponder Smart Key was purchased and would be shipped to my residence, listed the purchaser as my husbands name. We do not own a Ford vehicle, and live in PA where I am quite certain if we needed car parts we would have plenty of places to go before relying on a company based in Nevada. When I told the customer service agent that I didn't buy that, neither did my husband, and when I receive the package I will take it to the police and report it as a suspicious package received I was hung up on. Prior to that in the conversation when I asked how they got my information I was told that "my line was breaking up". I know this not to be true because I was using wi-fi calling in a very close proximity to my wireless router. Reverse look up of phone number says it is a cell phone operated under Sprint. Called Sprint to complain about phone number and was told that the phone was established in Las Vegas, Nevada. Called Las Vegas PD (area code of phone number) who instructed me to go to my local PD and file a "service request": my local PD will get information for case and fax it to their PD to investigate. Also filed a complaint on www.ic3.gov, I suggest if this happens to you do all of the above complaint filings after cancelling the debit card used in this fraudulent transaction. I know this card was not used on that website because I only use my debit card on certain online retailers: Amazon, Sephora, Netflix, Gamefly, and T-Mobile. Called all companies to see if my data had been compromised and none of these companies said they had data stolen from them recently.

Beware of this fraudulent company, you will not get resolution from them, only from your financial institution and your police department. Even though it is a small amount think of all the people who wouldn't have noticed such a small amount, that could add into the thousands a day that this type of transaction is receiving that our businesses are forced to eat and then pass the fees to us normal functioning members of society. Even if it was 2 cents I would still complain, it isn't the price that was endured it is the entire principal. It is only a matter of time before companies like this are more prevalent and charge higher prices unknowingly and fraudulently. White collar crime is still crime and will be pursued to the fullest extent of the law in my situation, I would suggest you do the same.