Totally Products
Complaint 36606 Details

I responded to an online advertisement for a "free trial" of a weight loss pill called "Total Trim" and since this supplement did not work, I did try to contact the company to let them know that I do not want any future shipments. Only then did I discover that there was no phone number, address, or e-mail information on the invoice. I received two shipments from them, which I both immediately returned to them ( I wrote: "Return & refused on the envelope/package). I also informed my credit card company (American Express) who reversed the charge both times and then put a block on the company, which now is lifted, because they contacted "Totally Products" and received a letter from them, which they forwarded to me. In the letter it is stated that I will have to call them under the following number: 800-940-0710 in order to obtain an authorization code to return the product. The company further states that they will not accept or recognize any product that is marked "Return," or "Refused." When called this number I got a recording which directs the caller to a different number, this number is a PHONE-SEX-HOTLINE. I do not know what to do to stop any future charges to my account or shipments of this bogus product. Please help!

Martina Tkacz