Peak Sails North America
Complaint 360177 Details

I ordered a Hunter 22 Genoa from Peak Sails of North America on February 6, 2017 and it arrived on April 5, 2017. I had heard of some recent complaints about this company, so 15 days after they received my final payment, I questioned the company about my order status and commented that the Florida sailing community would be watching this order process. This was a golden opportunity for the company to assuage any bad publicity and to show real customer service. Instead, the CFO of the company accused me of "extortion" by telling her that the sailing community was watching, and then had their corporate counsel contact me with insults and threats of reprisal. He even requested that I take my future business elsewhere! The fact that a question about the status of an order (that has been fully paid for) is met with a response like this is hard to believe. I guess this is what passes for great customer relations at Peak Sails. Even if the sail is of good quality, no one should have to experience this kind of treatment when ordering a sail. When Peak Sails responds to this review, as they have with past reviews, the corporate counsel will no doubt attempt to debunk this review by spewing some more vitriol. I am certainly heeding the corporate counsel's advice and taking any future business to the competition. If you don't want to subject yourself to this type of treatment, I'd suggest that you follow his advice as well.