Montel Williams Health Master
Complaint 3591 Details

I purchased the Healthmaster Elite thinking it was less expensive than the Vitamix I was also considering. The Healthmaster Elite was 4 payments of $49.99 so all told, it came to over $200.00. It came with a nice cookbook filled with what looked to be wonderful recipes. What it didn't come with was a motor strong enough to process meats like chicken or turkey like the infomercial claimed. I tried to make the Monster Mash that was a meatloaf filled with vegetables - a recipe for children who don't like vegetables, but I used to it to learn how to run the machine. I prepped everything according to the recipe and started to process the chicken. However, every time each time I ran the machine, the motor overheated and shut off. I let the machine cool off and then hit the reset button. I turned the machine on again and the same thing happened. I tried about 5 times before the machine permanently quit on me. The recipe should have taken only an hour (including baking time in an oven). However, since the motor kept quitting, it took 2 hours because I gave up on the Healthmaster Elite and finished the recipe using my Cuisinart. I then had to clean up the various pieces to 2 counter top appliances when I should have needed only 1. While the Monster Mash recipe was an interesting concept, I found the recipe to be bland, to say the least, even for a child's palate.

A 100-year guarantee on a motor doesn't impress me at all when the Healthmaster Elite doesn't work as advertised the first time out of the box. Nor does the 60-day return policy. I didn't want the machine replaced; I wanted a refund despite using the Healthmaster Elite for the first time after the 60-day return period. This is a large machine the requires a large amount of counter space for my very small apartment kitchen. It took me quite a while to clear enough space for this machine because I am disabled and have difficulty maneuvering things in my kitchen. I went to their site to find out that I needed to get a return authorization number. When I called, I was told I would get a label with the return authorization number on it. Healthmaster wouldn't hear anything of my disabilities and why I missed the 60-day limit so this is what is going to happen: they're going to send me a mailing label with the authorization for the broken Healthmaster Elite, I send the broken one to them, and they, in turn, will send me a new Healthmaster Elite WHICH I DON'T WANT!!

I won't be able to return the new unwanted Healthmaster Elite; I will be out $200+. An expensive lesson to learn about buying stuff online, I'm afraid.

I am so disgusted with the poor quality of the Healthmaster Elite, I decided to go with the more expensive Vitamix and purchased it from Costco - a company that gave me a much better price plus they handle customers and any merchandise problems MUCH BETTER!! I will never deal with Healthmaster again.