Quick-Win Cargo services
Complaint 353259 Details

This is the complaint against Beijing based freight forwarder called “Quick-win Cargo service limited” having their address at Room 701B, Shunchang Road No 1, Nanfaxin Town, Shunyi District, Beijing China. Their website is www.qwcargo.com .

We had hired their services to ship our product to Brazil and on September 7th 2016 we delivered the goods to their warehouse ready to be shipped. We received invoice from them on 8th September for the shipment payment to be made before shipping also we were notified that there will be mid-autumn holidays from 15th September and payment needs to reach them before that for them to arrange shipment. We made the payment on 9th Sep and sent them receipt of it via wire transfer on 12th September. We received email from them asking for the Tax ID of the consignee which was given to them on the 13th September. Our bank confirmed that the money left our account on 9th September itself and received by their bank on 12th September.

Now they started saying that they received the payment on 18th Sep and asked for the warehouse charges in addition to shipping charges of USD 2038 which we had already paid and the goods were still not shipped and held our goods. There was no mention of warehouse charges during our negotiations for their services and they have created all this situation and delay to keep the goods in their warehouse and extort more money from us citing delay of payment which is absolutely incorrect as our bank confirmed that they received it on the 12th Sep 2016. Now they started asking for more USD 4500 upfront and were saying that they will ship it post receiving USD 4500 which we countered with USD3000 and payment at the time of delivery and through third party escrow payment website https://paysafeescrow.com which they refused. finally they agreed to release the goods to our partner in Hongkong but we had to pay additional USD $350 to them.

This situation became extremely difficult for us to resolve on our own as we could not trust them to not do the same thing post payment or have this company hold our product which needs to be delivered to our customers and we were running out of deadline. Hence we were forced into paying another $350 to them just to get the release from the warehouse in addition to USD $2038. We since then have been asking for either the refund of USD$2038 or the invoice of the payment that they said they made for the storage of that amount but with no avail. We are extremely perplexed that people can scam and cheat honest business people like us in broad daylight and there is no authority in China we can actually approach. This is clearly a scam and extortion of money that leaves extremely bad taste in outsider like to do business in China. We would like to get $2038 refunded because we are certain the additional $350 that we paid to the warehouse for the release of cargo was the actual total amount for the storage and Quick-Win kept USD2038 for not doing any service whatsoever.