P.O. Box 500 RPO Steeles West North York Ontario M3J 0J8
Complaint 349409 Details

On May 5, 2016, I saw an advertisement online about beauty product called 'Tru Belleza Instalift Rapid Wrinkle Control'. It said the product is free but 5$ for shipping fee.

After I filled up the online form to get the free product, there were lots of buttons popping up attempting to charge money. Then I realized that it was not an honest company's site, so I cancelled the monthly subscription, and clicked the decline button.

Through no caller ID,I immediately got a call from a lady (with Asian Accent) claiming she was from that company. She asked me why I declined the agreement, and she asked me for the three-digit security code on my MasterCard.

I told her that I declined because I didn't trust the site, the company, and the deal. I also said to her that she didn't have the right to ask me for my security code. She persuaded me for about 5 minutes but I said no to everything she said, and I said goodbye and hung up.

Shockingly, I found that 140$ from my account was taken by this company on 5/22/2016. So I made a phone call through 905 581 5576 (Hamilton, Ontario), a man (speaking in British Accent but not native) answered my phone. He said he was going to ask his boss, and asked me to stay on the line till he comes back. I waited him for a long time on the line, but he didn't show up. So I called the same number again, the phone was picked up but no body talked at all.

This is one of their sites: https://trubelleza.com/55/?CID=69&AFID=1006&click_id=102b6d37d91853a24c1607cf598dc5&SID=212761