SolidTrust Pay
Complaint 348986 Details
- Date Occurred: 01/28/2016
- Reported Damages: $0.00
- Location: US
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I have not used STP since 2013 so I suspected my account would be blocked when I tried to login on 28-Jan-16. Since that time I have called [ telephone does not answer ] put in tickets, sent emails and now 4 months later I still do not have access to my account. I received this email from STP on 4-May-16
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logo
Dear John ORyan,
This is to inform you that your account at SolidTrust Pay (username: joryan1) is no longer suspended. Your account is now ENABLED, and has been given the status of bank verified.
Thank you for using SolidTrust Pay.
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One would think from the foregoing that the way was cleared to access my account. NOT SO - Now the user name and pass don't work and I have been after STP to send me login credentials so I can process funds from Traffic Monsoon. I am hoping for access by 2017. Perhaps you folks can do something.
- John SBID #5f7f100db2
- Posted 05/06/2016
Comments
- Solidtrustpay SBID #3d11a2ce7a
- Posted 05/07/2016
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SolidTrust has responded multiple times to this member. Their primary issue was that the email they signed up with was different than the email they are now using. This resulted in any password reset emails not being received, as these reset emails were going to the old email address on file.
The member was also using the wrong login password repeatedly, which resulted in their account being blocked. Additionally, in 2015 (as we advised them a number of times via support ticket) an unauthorized login attempt from Singapore occurred in 2015 which also blocked the account.
All support tickets from this member were responded to in a timely fashion, and their account has been fully updated.
All problems were client based and not any issue with the SolidTrust Pay system. -
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Company Statistics
- Complaint Against SolidTrust Pay
- Complaints Filed: 158
- Reported Damages: $242,492.79
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.