Becker Service Center
Complaint 34736 Details

BEWARE: Jim is Dishonest & Unprofessional! Service not completed properly. October 27th 2011: I called Becker Service and spoke with Jim. After a description of what I was in need of he assured me his shop could complete this in one day without any problems. He mentioned that it may take one additional day to have the flywheel resurfaced. At that time I scheduled the appointment. October 31, 2011: I dropped the vehicle off, Jim said he would call me upon completion. I explained to him that it is vital to have the flywheel re-machined for proper execution once completed. Jim said he would be the judge of that once they inspected it and may only need to be grinded. I cautioned him that grinding the flywheel is not recommended. November 1, 2011: Jim called me mid afternoon saying the Jeep is completed and ready for pick up. He mentioned to me at that time they ran into 3 minor problems.1. A header bolt was cross threaded therefore they had to re-tap to correct2. The speedometer is not working
3. The engine will not shut off all the time when the ignition key is turned offI responded by saying, I can see how the header bolt may have been cross threaded. However I told him I did not have the other 2 problems and would not pick up the vehicle in that condition. He told me that they did not test drive it prior, therefore they cannot be sure it was as preexisting condition. I emphatically explained to him the speedometer and ignition was working correctly and that his mechanics may have made a mistake during the reinstallation. I told him I would contact a Jeep specialist and get back to him. In doing so, the specialist explained that the speedometer cable can only be installed one way and that when they took it out, they probably reinstalled it back incorrectly. He also explained to me to that there is no reason why my Jeep should not shut off unless they crossed a few wires or something went faulty. I called Becker Service Center and spoke with Jim explaining this to him. He became abrasive and said he would have his mechanics double check everything and call me back. Within 30 minutes, I received a call from Jim stating that the vehicle is all fine and ready for pick up. I asked if the 3 items were corrected and he said yes. I asked what was causing the speedometer not to work and the engine not to shut off, his response was,- The speedometer cable was not installed all the way in
- The engine would not shut because the vehicle was suspending in the air on the lift with the tires hanging in the flex state.I said I had never heard of such a thing as the engine not shutting off when on a lift. 10 minutes later, I arrived at his shop and paid for the services rendered. Upon pick up, I asked about the flywheel's condition. He said it was not bad therefore they grinded down a couple of hot spots. I left his shop and noticed 3 things right away.
1. The clutch is almost fully released before it engages
2. The flywheel is slipping. When driving and accelerating the tach / engine revs up to about 3000rpms before it engages and picks up speed.3. There is zero free play in the clutchNovember 2, 2011 : I contacted Becker Service Center promptly at 7:00am informing Jim of these concerns. His response was that it was the best medium in order to not have the gears grind when shifting. He said due to the geometry of the clutch fork, it had to be that way. I disagreed and said that something is not installed correctly. He became abusive and loud interrupting me on three occasions saying there is nothing he can do. I explained to him that I paid him good money to have this service completed and that he assured me prior to delivering the vehicle that his shop can perform the job correctly. He attempted to tell me that maybe I ordered the incorrect parts and I should check with the manufacturer then reluctantly told me to bring the vehicle back in.I immediately contacted the manufacturer and spoke with their technical support advisor, Larry and he assured me I ordered the correct parts. I delivered the vehicle back to Becker Service Center at 8:30am that morning of November 2, 2011 and explained to him that I did order the correct parts.Becker Service Center had my vehicle all day without contacting me. I called Jim at 5:01pm and asked for a status update. He quickly responded and said yes, it's ready for you to pick up. I asked if everything is correct and he said yes. I asked what they changed. He told me the disc had high points and now is fine. I picked the vehicle up at approximately 5:30pm that day and noticed upon driving that the only remaining challenge was that there is still no free play in the clutch. At this time I inquired with a few Jeep specialists and they advised me to take it to another shop and have it corrected. They informed that if there is no free play then the clutch kit was installed incorrectly and is causing further damage.
I would not recommend this shop.