Choice Home Warranty
Complaint 345691 Details

On 01/19/2015, I called CHW for my 5th claim with them, a misoperating swimming pool pump motor, Claim #53034681. CHW assigned what turned out to be a substandard, poorly trained, if trained at all, tech Ana Labosky, owner of AcqaNita, a nefarious celebre here in the SoFla swimming pool industry. Ms Labasky told me straight out she did not deal with customers, only CHW. It was obvious from the outset, she was only interested in surplus, non-warranty uprgrade work and was trying to sell me everything and anything under the sun. She never gave me her report and estimate as is required by Florida law, absolutely refusing to do so, telling me to get it from CHW, then ceasing communications with me, because, “as she told CHW, she only deals with them, not the customers”. CHW also refused to provide me with it stating I was to get it from the tech. When I told them she refused and advised them of her statements, they said there was nothing they could do. I told them that both they and the tech they “imposed upon me” were in violation of Florida State Statutes governing Consumer Affairs, but that did not change their position. No one was providing me with the report and estimate, nor did they.

My deceased father was in the pool industry and this lunatic blight on the swimming pool industry ended up costing me more money in repairs missing what I told her was the problem from the onset: blockage in the line and in the impeller – which she insisted emphatically that it was impossible it could be. The few days delay in fixing those things would be the difference between $100 fix to what turned out to be over $2500 fix. Arriving in a jeep with no equipment, not even a testing kit, as she told me, it was obvious she was there to estimate for upgrade work and not to perform any possible minor repairs if necessary.
The minutiae of information I was able to get out of CHW about what was in her report was rife with fabrications and untruths, everything upgrades and add-ons she was trying to sell me when she was out on the call. Things Libasky claimed needed to be replaced were in fact new or almost new as evidenced by pictures, receipts and the work contract I provided to CHW less than a week later to dispute her lies. She claimed the absence of a check valve. I sent CHW plenty of pictures of the one there. I sent pictures, drawings, permits, etc between 01/23/15-01/25/15 with no response from CHW. Of course not, they did not want to refund me $45 nor did they want to pay $100 for outside diagnostics to find out they sent an idiot to my home and that my diagnosis was correct and she was job shopping. Instead, they have exposed themselves to treble damages in civil court for the damage done to my pool filtration system because of Ms Libasky and Acqa Nita’s gross incompetence and negligence and violation of Florida’s consumer laws on providing the customer with an estimate.

CHW failed to respond to several emails disproving the fallacies in what little I knew of AcqaNita’s report. Their rep knew I was having health problems as we often spoke when I was between diagnostics. I was required to have lengthy time consuming treatment, but managed to make a complaint with the Dept of Ag, Div of Consumer Services, who after 3 failed attempts advised CHW would not respond. Milner Construction had already been paid for the follow up diags and to do the work because AcqaNita's negligence caused the motor to blow and it had to be replaced. It was a simple clogged impeller when AcqaNita came out, which she claimed was an impossibility. Because she would not even entertain the notion, the motor burned up and blew up. That woman is dangerous. The line was back belching. Something else she claimed was an impossibility because a small piece of debris became lodged in it and needed to be blown out. Her leaving it caused a build up at the elbow junction, pressure and a blow. The pvc had to be excavated from underground.
CHW sent out an incompetent, poorly trained tech whose sole intention was too drum up non-essential profit making business. That is corporate malpractice. In this instance, it was an area in which I am very well versed and we know the same professionals. When I threw her name about, other industry professionals described her as nut case and a lunatic and their source of revenue, fixing her messes. This is one mistake CHW will not be allowed to sweep under the rug. Her mistakes are high ticket mistakes that can also cause serious personal injuries