iFreeClub.com limewire.com frostwire.com
Complaint 34495 Details

Dear iFree Club Customer,


Re: cant sign it and havent recieved product

Jul 29
That is correct i paid on june 8th and it has now been past the six weeks. So please tell me when this product will be arriving.

Dear Customer,
Can you please verify your iFree Club username and password?

jul 30
i dont know it anymore..thats why i couldnt sign in to check..but it has been paid for by credit card and i have proof of that


Sat, Jul 30, 2011 at 5:43 PM



subject

RE: cant sign it and havent recieved product





Important mainly because of your interaction with messages in the conversation.

Jul 30

Dear Customer,

Can you please confirm the FULL name, email address, and mailing address you used when you placed your order so that I can look into the situation? Also, what date did you make this claim on?

The Full name is Monique foran at 219 merritt st ingersoll. ont n5c 3a4 and i made the purchase on June 8th according to your records.

Dear Customer,

Thank you again for joining iFree Club. The approximate shipping date is the week of August 8th to August 12th.

We will contact then when your order ships.

Aug 15
it has been 10 weeks and i have not received the product i ordered..the site said 6 to 8 weeks for delivery. i have been in constant contact about this and would like my laptop or my money back..simple. i have been very patient but now its gone past the acceptable time frame

Dear Customer,

Your order was shipped today.

We use standard shipping, which can take 3-5 BUSINESS DAYS. On that note, we've had customers receive their orders as quickly as 1 business day, and in a few cases some customers do not receive their order for 10 business days
PLEASE NOTE: Business days are MONDAY TO FRIDAY.
James Clarkson

Mon, Aug 15, 2011 at 10:54 PM
it has been 10 weeks since purchase date...50 business days.

Tue, Sep 6, 2011 at 8:22 AM
It is now sept 6. A total of 66 business day since i made my order for a laptop computer. i ordered the computer on the 8th of june by credit card and have gotten the run around for two months now. Do i need to inform the better business bureau and find out what step i need to take. I want a tracking number of the shipment since you have informed me that it was shipped out on August 15..after 9.5 weeks from order date. If you are not going to give me the object i have ordered than i want my credit card reimbursed immediately. i have been more than patient since it has been a total of four month and still havent recieved the product i ordered. The site informed of 6-8 weeks for delivery..it has been 13 and that is unacceptable..this was to be for my son for school and school has started. i will have no problem taking this to a higher level.


We’re pleased to inform you that your order has been approved.

To access the iFree Club Guide that you purchased, go use www.ifreeclub.com and enter the following NEW account information into the “members login” area.


PLEASE NOTE: If you’re having problems accessing the Guide, try COPYING AND PASTING the above information into the “username” and “password” fields. Please also note that the above “0” in the username is a ZERO and NOT the letter “O”.
Please use the above iFree Club Guide to obtain your free products
Thank you again, and we hope you enjoy your free products.
The iFree Club Team

my purchase was approved on june 8th of 2011 not just now..i have waited for three months for this product and am seriously pissed off..if i do not see this product in my hands in one week i will be taking this matter to the next level.

sept 7
Ok now I am one seriously pissed off person. I ordered a laptop computer through your site for the cost of shipping and handling. It was purchased and charged on my credit card on June 8th and I still have not received my purchase..I have kept every corresponding email I have had with your company. The first one saying it hasn't been 6 weeks. The second explaining it could take up to 8 weeks..the third saying it could take up to blah blah..business days to be received..after I explained it has been 50 business days. Than I finally get on saying it was shipped. After waiting three weeks for it to arrive I ask again that is going on with my order only to receive a log in code and password saying my purchase was accepted?????what???? My purchase was accepted in June of 2011. It is now Sept and I still do not have the product that you said was shipped on August 15th. So where the hell is my bought and paid for computer? I go to the link in the email and wants to give me a free laptop with my cell phone number??? Again...more bullshit.

If this is not fixed I will be informing 5/9, the BBB and Internet regulations.

sept 8
I have not received a response to my last email..am I assume that you would like me to proceed with legal action..I'm sure their are more people like myself who have been scammed by your company...

oct 2
I would like the charges reversed on my credit card that were charged months ago as I have not received my laptop. This has been an on going issue and I want it resolved..my next step is a law suit.
i would like a phone number so i can find out the response to my credit card being rembursed..or for my lawyer to contact..