DealFun.com
Complaint 34465 Details
- Date Occurred: 11/11/2013
- Reported Damages: $119.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I purchased a big package and sat back to watch some auctions. It became abundantly clear that this was a huge scam. The same "bidders" would keep bidding up multiple unrelated products, on different pages throughout the site at the same time. This indicates that DealFun has their own bidding bots that keep pushing the price up while forcing honest bidders to continue bidding, both increasing the final sale price as well as the number of purchased bids required to win. Bear in mind that the average cost of each bid is $.35. Basic math shows that they generate multiple times the retail cost of a given item just through the bid costs, making the final sale price immaterial.
After discovering the bidding bots I requested a refund through their "live chat" customer service function. I told them I thought it was a scam and why and they immediately refunded my purchase. We'll see if the credit actually goes through on my card.
Bidders Beware!
- JSPOSARO SBID #3de8435c46
- Posted 11/11/2013
Comments
- Chris SBID #50490a8e8f
- Posted 11/12/2013
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Hello,
Chris here from the Customer Relations team. Always here to help!
I would like to assure you we have 100% genuine bidders on our site and there are no bids artificially pushing up the price of auctions. That is an extremely unethical way and short term way of doing business, which we do not indulge in. We also understand this is a common perception about our space, thus we are in the process of engaging an independent third party to audit our system and certify there are no bots present.
Also, we have a very pro-consumer policy. Thus, if a consumer is not satisfied with our services or product, we do not hesitate in refunding their money. Since you expressed dissatisfaction on our site, we went and ahead and refunded your funds as well. I can assure if you have been promised a refund it has already been refunded from our side but it may just take 4-5 business days to appear in your account.
We take pride in our customer service levels. Our team is available around the clock -
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Company Statistics
- Complaint Against DealFun.com
- Complaints Filed: 946
- Reported Damages: $183,914.60
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