dermaluxe
Complaint 342215 Details

I ordered a free trial of the cream for 4.95.Well I received my credit card statement this month of August and there was a charge from DERMALUXE FOR 97.93. I called THEIR NUMBER TO ASK THEM TO CANCEL THIS AND REFUND AS i WAS NOT INTERESTED IN GETTING MORE SENT EVERY MONTH.BY THE WAY I NEVER RECEIVED ANYTHING FOR THE 2ND CHARGE TO MY CREDIT CARD.THE FIRST REP I SPOKE WITH HUNG UP ON ME,I CALLED BACK AND GOT ANOTHER SERVICE REP.sHE ASKED ME FOR MY INFORMATION OVER AND OVER, NAME ADDRESS, CREDIT CARD NUMBER, E-MAIL AND SHE COULDN'T FIND ME ANYWHERE IN THE SYSTEM.I SAID WELL SOMEBODY HAS MY INFO BECAUSE THEY ARE CHARGING ME.SHE ACTED MAD AND SAID I HAVE BEEN ON THE PHONE WITH YOU OVER 20 MINUTES.I ASKED TO SPEAK WITH WHOMEVER WAS IN CHARGE AND SHE STATED WELL THEY WON'T BE ABLE TO FIND YOU EITHER.i SAID I WANTED SOME KIND OF ACTION AND SHE SAID WE ARE CLOSING,,CALL BACK TOMORROW AND HUNG UP.THIS IS A DAMN SCAM.THEY HOOK YOU BY OFFERING A FREE SAMPLE, THEN PUT YOU ON A REGULAR BILLING WITHOUT EVEN CONFIRMING WITH YOU.the ad was very misleading and I want my charge taken off.