ReadsForKids.com
Complaint 339414 Details

My 3 year old son made an online purchase. Once I realized what my son had done it was too late to stop the transaction. I contacted the customer service hotline and spoke to a CSR named Rick. I explained the situation and he informed me he would have to submit my issue to the fraud department. He mentioned they would have to investigate the fraudulant charges before they could refund my money. I told him that did not make sense and I was confused on why there would have to be an investigation. I also referred to thier website which clearly states customers had to be 18 years or older to make a purchase. I asked to speak to a supervisor and was placed on hold for about 10 minutes, then someone with the same attitude named Ilene who supposedly was a supervisor. She of course reiterated what Rick said. I explained to her how what she was saying did not make any sense. She was no help at all and said someone would call me within 2 hours. This company is very shady. I would not waste my time trying to resolve issues directly with them, contact your credit card company and get your refund that way. I hope this keeps people from buying anything from this company. This company is all about making money and does not care one bit about customers.