qnq
Complaint 338294 Details

I received a pop-up from Publishers Clearing House telling me because I was a valued customer, I was being offered a special promotion for a watch costing only $5.99. Of course I thought this was a great deal and went ahead and purchased. I admit I did not read the small print. Shortly after placing the order, I received an email from QnQ Time as follows: "Dear XXXXXXX,
Thank you for ordering our special QnQ Time Collection line of watches. We hope you enjoy our watch and you CONTINUE to purchase from us in the future. Expect to receive your shipment in the next 3 - 5 business days.
Your order will be shipped to: Mark Bauerlein 12 19th Street Jericho, NY 11753.
Your CREDIT CARD has been charged $5.99 for shipping and handling for this product. If you have any questions regarding this order please contact our CUSTOMER SUPPORTdepartment by replying to this email or by calling us Monday through Friday between the hours of 6am and 6pm Pacific time. Thank you for ordering and we hope you enjoy our QnQ Time Collection line of watches.

Regards,
Customer Support Team (888) 548-7810"

NOTICE there is mention of TRIAL PERIOD and further charges of $95.00 to come. The company is deliberately obscure about the trial in hopes you will never notice and pay the $95.00.

I only received the watch maybe 2 - 3 days before Christmas. My TRIAL PERIOD was practically already over when the watch arrived.

I wore the watch 2 times and noticed I had to reset the time as it ran 5 minutes fast within 5 days. I thought nothing of it since I only paid $5.99. Yesterday, I noticed the $95.00 charge in my bank ACCOUNT. I am lipid and immediately sent the company an email. All they can say is that I should have read what I was signing up for. We all know that QnQ is hiding the trial information through this promotion. Publishers Clearing House stated they were unaware of this practice and said I had to work with QnQ directly for resolution. Again, I am furious at QnQ customer service, and demand resolution. They did not even respond to the fact that I told them the watch runs fast. Today I am looking at the watch at this time, and it is now running 8 minutes fast again. What can I do about this? I will try and consult with my bank to resolve this billing issue. In my right mind, I would never purchase a watch for $95.00 ... Am I crazy!!!