generatorsales.com
Complaint 333870 Details

I purchased a $5500 triple fuel generator from this company. It arrived missing screws, which were provided after I provided photos. Next I used the specs listed under the natural gas listing for my generator on their website, to size the pipes to fuel the unit. The specs are wrong and after bringing this to the attention of the owner, the information is still incorrect, weeks later. This error caused my plumber to run $1000 of pipe incorrectly, the owner of Central Maine diesel takes no responsibility for his errors. I now have an additional $1000 in plumbing costs to fix the problem. This does not include the time wasted on planning / research using faulty information.

If you read the website or listen to the phone promotion they state that the units switch effortlessly between fuels. This is a flat out lie. Anyone who has ever swapped from nat gas to propane or visa versa learns quickly that these two fuels do not behave the same and need different settings. So switching actually requires tuning the regulator if you are able to get the unit started. Not the casual switch promoted.
I am very surprised that after multiple issues, flat-out incompetence and misleading advertising that there are not more red flags regarding this company.