MovingHelpAssistants - Customer Support
Complaint 329532 Details

This Josh never answered my question... We were charged for services never received.

Your request (#24272) has been solved. To reopen this request, reply to this email or click the link below:
http://movinghelpassistants.zendesk.com/requests/24272


Josh, Sep 06 16:04:

This account has been canceled and refunded. Please dispute with bank if you have not received your refund in the appropriate time frame. I have no further action i can take.


David Seymour, Sep 06 16:02:

Josh... Please see the following information which was contained in the
first request... and referenced in this second... and I do not wish that
this request be closed... Please direct me to your supervisor... In reguard
to the email that made the payment it was my wife Anita Seymour at
[email protected]

Get your stuff together... I want the name of your supervisor...

*Josh, Aug 31 16:27:*

Hi there,

We have canceled your change of address and have now processed a refund
back to your card. Please give the refund up to 3-5 business days for it to
appear on your credit card statement. It will show up as a credit for the
same amount you were originally debited for.

Please let me know if you have any more questions! :)
------------------------------

*David Seymour, Aug 30 20:39:*

We put in a change of address on July 19, 2014. I paid $19.95 to have my
mail forwarded to my new address, only to hear from every one, all our mail
was returned not forwarded. I would like a refund of the monies I paid for
a service I did not receive.

The old address was:
Anita and David Seymour
11 El Camino Real
Wimberley, TX 78676

was to be forwarded to:
Anita and David Seymour
18604 Anderson County Road 404
Palestine, TX 75803-0116

Let me know that you have received this message and what I can expect.

Anita Seymour
512-937-7616


>
>


Josh, Sep 06 14:00:

Hello,

I would be happy to process your request, however, I do not see with the information you provided that you ever became a paying member.

And also, what email did you use to sign up for the website?

Once I have this information I will be happy to process your request!


David Seymour, Sep 06 00:59:

Josh apparently closed this request (23981) without explaining why the service was not performed...I am not pleased and am damn right upset. It appears that this issue need escalation and further investigation - It is by no means RESOLVED and CLOSED.

We missed several bills that we found out were returned to the vendors (phone company) without being forwarded... this cost us late fees and in one case, almost prevented us from continuing our Heath Coverage. We had taken the time to notify many of our bill holders separately through there websites and placed a change of address with them...but.... Their systems are also somewhat of a challenge. We have no assurance that all correspondence that need to be, was forwarded to our new address. We paid for and did not receive the service - and now that the cat is out of the bag... you want to try a difference bag. We may not have got all our mail !!!!!.

That is the reason we signed up and paid for this mail forewarning service to begin with.We have no way of knowing if something else slipped through the crack that was caused by your company's inability to perform the agreed to service.... I want to know why you failed to forward our mail.!!!!

It is inexcusable, this is a violation of our agreement and by refunding the monies (paid in good faith - and not performing the service), you should not be allowed to close this request without first checking that it was adequately addressed. It has not been adequately addressed.

Please respond with why this happened and what further actions you intend to do about it....I want an explanation !!!
Sincerely
David Seymour