Vacations Gateway
Complaint 326549 Details

Refund of amount from Vacation Gateway - SDL 000213437
I have received a call from Sri Sandeep Tripathi from Phone No: 386521456 an employee of VACATION GATEWAY, Noida, and several times from 01206525855 on 31.05.2014. He said that I won a lucky draw choosen from IRCTC and I won a DELL Laptop and to claim that I have to deposit an amount of Rs. 7799/- and he sent me a link :

http://vacationsgateway.co/Website/Request.aspx?OrderId=SDL00021388&amount=7799&custid=TKL00021388

I have received atleast 20 calls from their office and atlast I have paid the amount through my HDFC debit card.
I have also received the acknowledgement mail and after that some of the officials have called me and said that Laptop with black colour will be despatched and warranty was also being prepared on my name on 31.05.2014
(saturday). They also said that a address confirmation letter will be sent and as soon as I receive the letter and tell them the code in the letter, they will despatch the laptop. I have received the courier through DTDC vide
consignment no: Z21992919. I have told the application code VG 8089 on 09.06.2014 to Sandeep Tripathi.

I was told that Laptop will be despatched to the address in 2 days. After 2 days, when I called their officials, they said that Tripati is busy and due to shifting of office premises, laptop will be despatched a lit bit late. Every day, I am calling Tripati on his mobile No: 9911414328 and also 0120-6521232 and 6521233.

Later Sri Sandeep Tripati said that on 13.06.2014, laptop was despatched and the consignment number will be intimated to me on 16.06.2014. They have not mailed any number and again on 18.06.2014 at about 1.30 PM I
called Tripati and now Mr Prakash D'Souza talked to me on his behalf and said that laptops were out of stock and that they will be dispatched on 23.06.2014 and I will get them on 30.06.2014 or on the following day.

I waited and when I again contacted Tripati on 26.06.2014, he said that laptop was despatched through Gateway Logistic courier vide Ref No: 65257555 which is an internal courier of Vacation Gateway on 24.06.2014
and I will get the courier by 04.06.2014.. After enquiring with the Customer care, I came to know there is no courier by that name in their office. Later when I called Tripathi , he says that laptop was despatched on 29.06.2014 (SUNDAY) and I will get the laptop by 10.07.2014 . I was told by Tripati, not to disturb him till 10.07.2014 as he has
many customer to attend. and says that amount cannot be refunded and also not to disturb him frequently.

Even I called Anurag many times who is a very reckless person and says that you go and ask the person who promised you to give the laptop.

I waited till 10.07.2014 and today (10.07.2014) he says that Laptop was despatched and it will reach by
15.07.2014. He is not talking nor lifting the phone also.

This is how Vacation Gateway people are cheating the public in the name of offers.
I am totally distressed with the attitude of your customer care, Sandeep Tripati, Prakash D'Souza.

I don't want any of deceiptful offers. Please help me in refund of my amount immediately to my HDFC account and
also initiate action against Vacation Gateway as they are cheating many customers.

C Srinivas