Shenzhen topworld technology co ltd
Complaint 319921 Details

We have been dealing with Alice Shang from a company called Shenzhen Topworld Technology co ltd.
Registered Company address:
Room B18,
1-6 Axis And A-D Axis,
9/F, Bldg. 3,
Saige Science Park,
Huaqiang North Road,
Futian Dist., Shenzhen,
Guangdong, China
(phone number +86 155 1053 8724) Alice Shang

Website: www.topworldgrouphk.com
Alice shang email: [email protected]

On Wednesday 07/05/14 we ordered $500 USD ($602.98 NZD) worth of goods from Alice Shang which were to be sent to us here in New Zealand. These goods where a anniversary special promotion offer advertised by this company, buy 1 and get 3 more free.

We ordered:
3 x Samsung s5 phones (which would total 12 with the promotion).
3 x Sony Playstation 4 game consoles (which would total 12 with the promotion).
3 x Nintendo wii U game consoles (which would total 12 with the promotion).
This is all shown on invoice we received from Alice Shang.
Alice told us it was free shipping, this is also stated on the invoice sent to us from her. I can email you this if you require.

We paid $500 USD ($602.98 NZD) on Friday 09/05/14 using Western Union. I emailed her the MTCN number that she requested and the receipt.
We where then told on Monday 12/05/14 that our 5 packages had been detained at customs in China and we would have to pay a "brand tax" of $450 USD ($545.59 NZD) then the items would be released and sent straight to us, which we again had paid this extra cost through Western Union on Tuesday 13/05/14. I sent the MTCN number and receipt for that transaction to Alice.
We emailed customs info china on Monday 12/05/14 about this so called "brand tax" but we didn't get a reply back until 13/05/14 their email stated "this is not true" (we have this email if you would like us to forward it to you) but unfortunately by then we had already paid as we where told the items will be seized by customs and we would not receive our items if this is not paid with in 72 hrs.

On Tuesday 13/05/14 we got another email after just paying the "brand tax" saying we had to now pay a "dangerous goods fine" because the packages contained mobile phones which contained Lithium batteries. We got another email from Alice to say she promised there would be no extra charges and we will have our items by Friday 16/05/14 or Saturday 17/05/14 if this is paid. So on Wednesday 14/05/14 we then again had to pay another $450 USD ($544.73 NZD) through western union. As again we where told customs China would seize the items. I sent the MTCN number and receipt for that transaction to Alice as well.

Later this same day Wednesday 14/05/14 not long after we just sent her transaction confirmation we received another email from Alice to say we have to now pay "Insurance" of $800, $1500, or $2000 but the choice is ours which amount and it is compulsory must be paid. She didn't disclose any of these extra costs at any time previously, we have asked for a full refund as the extra hidden costs were undisclosed to us and that we want to see proof that Customs China are asking us to pay the brand tax, dangerous goods fine and Insurance that we are ordered to pay or lose our items. We where told China customs will confiscate it all if we don't pay in 2 days. She has not provided any proof of the extra costs we paid and that we have asked her for, Only telling us that her agent has only just told her of these extra charges. She should have known about all extra charges as this is her job to know or to find out previously of any extra costs before selling/exporting goods overseas.

The purchase invoice and agreement was only for $500 USD ($602.98 NZD) then went up to $1400 USD ($1693.30 NZD) she said we would lose everything if we did not pay. Then after previously telling us in a email that there will be no further costs and this was promised to us, she then asked for up to another $2000 USD "Insurance". This is way over and above the original agreement of $500 USD as stated on the invoice to the level of now being ridiculous.

Alice wants us to now pay up to $3400 USD almost 7 times the original cost. This is wrong, and very bad business. Companies who make the mistakes that Alice and/or this company has made would reimburse the customer in full out of their own pocket or make sure the customer gets what they ordered as this has fully been Alice Shang and the companies fault not ours. Why should we lose almost $1700 to a registered business who has made all these errors and we receive nothing , A business has insurance cover for the public if company is a fault or in this case misleading customers which is illegal. We ask you to please investigate Alice Shang and the company she works for or owns, As this is Fraudulent business with Fraudulent intentions, Taking extra money from people by not disclosing all costs to customer. Businesses MUST LEGALLY disclose all costs in writing to the purchaser if overseas or requested by the customer (which we asked for) before payment or transfer has been made for any goods or items they sell.

Below is a part from their web site stating once payment has been received a e-mail receipt would be sent to us, This we never received. I have highlighted this statement for you in red.
Order Status


USPS Tracking Numbers:
Go to Track & Confirm

Below is tracking information. If you have purchased from us, you will find your customer order number within your e-mail receipt. You can use this customer order number to correspond with the tracking numbers posted on below, and these numbers can be entered on the tracking companies website's, which are listed next to the tracking numbers. Depending on varying circumstances, including location, country, and time of year, different orders will be shipped using different services. These tracking sites will be able to show you where your order is from when it is shipped to when it is delivered to your door step by step, and will allow you to get a more accurate idea of when to expect delivery. If you have purchased your order more than 1 week ago, and you do not see your order information below, please contact us.
All Shipping List:
Search:
ORDER NUMBER TRACKING NUMBER SHIPPING DATE SHIPPING COMPANY
USPS tracking numbers can also be tracked via EMS . Some of these orders were very recently shipped out, and do not show up immediately on shipping companies website's. Please allow at least 48 - 96 hours after the information is posted to allow the information to show on the shipping companies website's. These are only the most recent orders, these will be updated each week. These are only the most recent, if you do not see your tracking number here, please CONTACT US .

We previously requested from Alice a full refund of all monies that we have paid to her $1400 USD ($1693.30 NZD) if there are any other problems or more costs to us, she emailed us OK. (we have this email if you require it)

My husband called Alice Shang tonight and she then told us we wouldn't get any refund at all, she cant do anything to help us and that we wouldn't receive the goods we have already paid for unless we pay the chemical insurance that we where never told about with in two days, And then she hung up on him! we where told their would be no hidden or extra costs at the start of this purchase.


Below is another section of there Trade policy from there website where they state a Full refund can be made

Our Trade Policy details:
1.MOQ: 1 PC
2.Transportation way : DHL , EMS, UPS,Fedex,etc
3.Shipping time: In 12 hours after receiving your payment.
4.free shipping : if order more than 200USD, then shipping free+ door to door service
5.Delivery time : about 2-3 days you can receive the products
6. Refund Policy: Full refund policy, if any problem on arrival, we can refund all money. The whole refund procedure can be completed within 48 hours.

We are a struggling family with 3 kids and have used all of our savings plus borrowed money to pay these extra costs.
We have all emails sent between Alice Shang and us and be more than happy to forward them all to you as you will find them interesting and support situation that we are in and that we are victims of fraud. We have attached the invoice that we received from Alice Shang and 3 Western Union deposit receipts (all sent using my husbands name as I have no passport which is needed for Identification) these where paid directly to Alice Shang, or LUO DA SHI

First Name :LUO DA
Last Name: SHI
This person is the receiver of the money in China that was deposited for Alice Shang through WESTERN UNION


Please help us sort out this situation, we will provide you with any information you require.

Thank you, we look forward to hearing back from you.

Regards,

Rebecca Giles and Aaron Young

You can contact us at any time on this email address: [email protected]
or by phoning +64 9 424 4396 or +64 21 0772794.
if in NZ (09) 424 4396 or (021) 077 2794