My Perfect Resume
Complaint 319795 Details

My checking account was charged $35.80 when the amount that the website said they would be charging was as follows:

$2.95 14 - day access
Unlimited printing and downloading for 14 days
Create unlimited additional resume and letter variations
After 14 days, auto-renews $8.95/week billed every 4 weeks
Cancel anytime OR
$7.95 per month
Best value, Save 75%
Full access to all features including cover letters
Automatically renews each year, cancel anytime
Pay once, use all year long
Subscription features

Download & save in multiple formats (Word, PDF, .RTF, .TXT)
Cover Letter Builder - create a cover letter in minutes
Customize and create multiple resumes and cover letters
Resume-Check
Scans your resume for 20 critical mistakes

I have called them and get nothing but run around and emailed many times with nothing but automatic response. The reply I get is as follows:


Dear Customer,

Thank you for contacting LiveCareer Customer Service.

All of our subscriptions are auto renewing. From your account I see that you purchased the subscription on April 28, 2014. The subscription was not canceled during this initial period, so it auto renewed at the monthly price of $35.80.

Please feel free to contact us if you have any additional questions. You can reply to this message or click on Live Chat on our site. Customer service representatives are available during our business hours. We are open daily from 6AM to Midnight, EST.

Reference number: Please use this ticket number in any correspondence with us: LTK121930626535X


Thank you for using LiveCareer Resume Builder. Wishing you career success.

Sincerely,

Kate