USIdentify / USIdentify.com
Complaint 31952 Details

I paid for one report which was $.95. I canceled right after running the report. I found it odd when I called the number to cancel because it was during normal business hours and I only got a "leave a message" prompt. So I did. It asked for a transaction I.D., which I did not have, but gave them all other necessary information. My name, the date, the last four of my card number. Some number of days later, I see a charge for $59.88 on my account. Thinking this must have been an error, I e-mailed the company since there is no live person to ever speak to. I got an e-mail back telling me sorry, we didn't receive your request and per company policy there is no refunds. THIS IS FRAUD!!!! I wrote them back and told them I don't care what their policy is. When you have a message machine handling your business transactions, it's easy to say someone never called. This is wrong and I will be reporting them to the Federal Trade Commission, every consumer fraud agency, and taking it to media outlets if I have to. I'm a single mother that doesn't get child support. It's my daughter's father I was trying to find on this site to begin with. I certainly don't have an extra sixty bucks laying around for some shady company to steal. DO NOT USE THIS COMPANY.