Paypro Global, Inc.
Complaint 318769 Details

bellow it copies of your emails i received during past 3 weeks, i purchased the software and didn't get it, i complaint PayPro on 19th April and got a reply from PayPro from someone *ANASTASIA, she stated if i didn't received any email OR solution from the provider. PayPro will handle it for me, WHICH WAS LIKE A PHONEY PROMISE. YOU WAS ALSO KEPT THEM ON CC, TO CONTACT ME AND KEEP YOU ON CC, BUT THEY DIDNT.

instead of 2 day's i waited 2 weeks and didn't got any reply or solution from the vender, and you was told them by email to send me an email and keep you PayPro on CC. (CHECK BUT THEY DIDNT)

then i recalled and re-reported the issue last week on 2nd may, and your's support team send me an email that the refund is on the process and i will get soon, bellow is the copy of yours email you sent to me on 2nd may: (ONCE AGAIN A PHONE PROMISE FROM PAYPRO)

if i didn't get my refund as per your promise, and policy i have all evidence copy your email etc, i will contact my bank and VISA and will bring them in meddle, and will fix it socially and publicly.

this yours email stating i will get my refund as its on the process, which was again lie.

please be mention now i dont need this vender software at all, and wont accept any solution from them. this should be cleared now,

(Dear Mohammad,

Thank you for contacting us on this matter.

This email is to let you know that we have forwarded your refund request to our
accounting department for processing.

You will be notified once the refund has been processed.

Please let us know if you have any questions.

Regards,)



On May 2, 2014, at 1:18 PM, PayPro Support <[email protected]> wrote:

Dear Mohammad,

Thank you for contacting us on this matter.

This email is to let you know that we have forwarded your refund request to our
accounting department for processing.

You will be notified once the refund has been processed.

Please let us know if you have any questions.

Regards,
Anastasia - PayPro Support

05/02/2014 04:40 - Mohammad Shoaib wrote:

DER ALL,

THE PROVIDER IS NOT GOING TO SEND ME THE SOFTWARE, AND YOU GUYS ARE ALSO NOT
SUPPORTING ME, MS ANASTASIA FROM PAYPRO SUPPORT WAS PROMISED ME IF THE VENDER
DIDNT NOT HANDLE THE PROBLEM WIHTIN 2 BUSINESS DAY’S, PAYPRO WILL HANDEL IT FOR
ME, NOW ITS 15TH DAY, IF YOU DIDNT HANDEL OR REFUND MY MONEY FOR THIS ORDER I WILL
PUBLICLY FIX THIS ISSUE, FOR A STUDENT $640 IS A BIG MONEY. I HOPE YOU UNDERSTAND
THIS. WAITING TO HEAR FROM YOU SOON.

YOU ALSO SEND THEM 3 EMAILS TO CONTACT ME AND KEEP YOU ON CC, BUT THEY DON’T WHAT
YOU DOING….. ?

WAITING TO HEAR FROM YOU ASAP, WITH A RIGHT DECISION.

On Apr 25, 2014, at 3:39 PM, PayPro Support <[email protected]> wrote:

Dear Valued Partner,

We have received a call from your customer asking for assistance.

Customer did not receive the license key.

Order ID:2122751

Please CC us in your reply to the customer.

Kind regards,
Ashley- PayPro Support

04/25/2014 05:50 - Mohammad Shoaib wrote:

Dear Anastasia..

i hope you are fine doing, this is just to inform you still i’m not satisfied
with
the software company, they have send an corrupt software code, they just
delaying
with sending me the correct one,

waiting to hear from you soon.

Regards;
Mohammad

On Apr 19, 2014, at 1:56 PM, PayPro Support <[email protected]> wrote:

Dear Mohammad,

We have forwarded your request to the software author to handle it directly
with you.

If you do not receive a response within 2 business days or are not satisfied
with
the resolution you received, please contact us and we will handle this for you
promptly, making sure that you are satisfied.

We appreciate your patience and thank you for your understanding.

Best Regards,
Anastasia - PayPro Support


04/19/2014 05:10 - Mohammad Shoaib wrote:

Dear Anastasia

Thanks for the kind attention.

I’ve received only the Job Site Upgrade, and now for the Mobile App Open Source
they are delaying me without any reason.

bellow is my order details

Product Name Unit Price Quantity Total Price
1 Job Site upgrade + Mobile App Open 640.00 USD 1 640.00 USD




Thanks and best of regards
Once again thanks for the kind support and help on the phone.

Warm Regards


On Apr 19, 2014, at 12:49 PM, PayPro Support <[email protected]> wrote:

Dear Valued Partner,

We have received a call from your customer asking for assistance.

Customer did not receive the license key.

Order ID:2122751

Please CC us in your reply to the customer.

Kind regards,
Anastasia - PayPro Support