Phoenix Labs Inc.
Complaint 310971 Details
- Date Occurred: 03/06/2014
- Reported Damages: $29.00
- Location: 2551 East Ave S. Suite G100, Palmdale Ca 93550
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered the Equinox Day n Night Serum & RVTL Anti-aging Cream. Paid the $4.94 & 3.95 (S/H) FOR A Free Trial. IT ARRIVED 11 DAYS LATER. I had to create a phony shipment to get contact information. When I searched the "fine print" I realized that there is NO free trial at all - I will be charged $99 if I don't cancel & return within 14 days of order date! They plan shipping so it arrives close to the end of the "14 day trial period" then they can charge your credit card. I called right away to complain & tell them I had not received any email confirmation or payment receipts. Also the boxes arrived 11 days after I initially placed the order without any order or company details. The customer service rep., Kevin Mendoza, agreed to give me an extended 14 day trial period & reduce price to $29. I called on the "14th day" to cancel, as I was unhappy with this product & asked where I returned the samples. I was told that my credit card would still be charged!
THESE BIG TIME, SCAMMERS USE DECEPTIVE ADVERTISING!
- Linda SBID #d291a51ef8
- Posted 03/06/2014
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Company Statistics
- Complaint Against Phoenix Labs Inc.
- Complaints Filed: 2
- Reported Damages: $104.00
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