Robin Glange
Complaint 310782 Details

I received a letter with instructions and a Postal Money Order in the amount of $975.70, on December 30th of 2013, from Robin Glange. Which stated:

"Dear Representative,
This package contain your first secret shopping assignment package which contains a money order which covers your allowance for your evaluation service worth $150 for this first survey plus another $50.70 for purchase at Walmart.
CASHING INSTRUCTIONS
This envelope contains a money order of $975.70 which should be cashed at your bank, deduct $150 as your assignment salary and deduct another $50.70 for shopping at Walmart. When cashing at your bank, these are things you should write down:
1. Bank Name and Address
2. Name of me Cashier
3. How long it took to receive service
4. Knowledge of Attendant
5. Customer Service Professionalism.
After cashing the money order at your bank, deduct your $150 commission from the funds, you'll be left with $825.00, Deduct an extra $50.70 from the $825.00 balance with you and purchase any product you need for YOURSELF from the Walmart store closest to you. Once done at the Walmart store, you are to email me the details below for our evaluation:
1) The name and address of store evaluated
2) Product purchased and how much it cost.
3) Customer service professionalism.
4) Your comments about the store in general.
And look for the nearest MONEYGRAM TRANSFER location, to perform the Secret Shopper Evaluation Job.
WIRE/SENDING INSTRUCTIONS
I want you to send the funds to the next Secret Shopper via Money Gram Money Transfer. The Money Gram Charges should be deducted from the remaining balance, after you have deducted your $150 commission, $50.70 for the purchased item. You'll be sending $775 via Money gram money transfer services, The sending charges should be deducted from $775
BELOW IS THE EXPENDITURES BREAKDOWN:-•
Money Order Received S975.70
Assignment Salary (including purchased item) $200.70
Balance $775
Please take note that the Money Gram fees should be deducted from the funds ($775)
you are sending.
The information below is the next shopper you'll wire the funds to:
• First Name: Daniel
• Last Name: Mikel
• Street Address: 3408 west 83rd Avenue
• City: CHICAGO
• State & zip code: ILLINOIS 60618
NOTE
Your identity should be kept confidential, as the job defines (Secret Shopper). Please, do not let the Money Gram personnel know you are performing a Customer Service Evaluation as this may not give an accurate result. Please note that you will conduct the survey in a Money Gram outlet. You can get money gram location at CVS, Albertson, Walmart, and etcetera.
SENDING MONEYGRAM TRANSFER
When sending Money Gram, these are things you should write down:
1. The outlet's name and address
2. Name of Cashier
3. How long it took to receive service
4. Knowledge of Attendant
5. Customer Service Professionalism
As soon as the transfer is sent, kindly email the above information, numbers 1 thru 5, and the information below, a. thru c., for the immediate forwarding to our Board of Secret Evaluation Team. Included in this email, should be the information, numbers 1 thru 5, under the Cashing Instructions from the first page. You need to get back to us via the email addresses stated below with the Money Gram transfer information for the money you sent to the other Secret Shopper.
The required details are stated below:
A. Sender's Name and Address as filled on the money gram form.
B. 8 digits Money Gram Transfer Reference Number for the transfer
C. The amount transferred after deducting Money Gram charges.
Please acknowledge the receipt of this first assignment and check your email for more update.
Send all email, report and evaluation to: [email protected]
[email protected]

Thank you for your cooperation and assistance in performing this job in a timely manner. We look forward to read from you soon.
Regards.

Robin Glange"

I followed the instructions.
When I went to my Bank, I asked the teller if the Postal Money Order was ok and if it could be cashed, she told me she was going to run it though the system and then tell me what the system suggested. It authorized $500.00 to be available that same day, even though my account balance was below $10.00. The rest of the money would be available within the next business day's, which was on 01/02/14, because of the New Year Holiday.
After following all the instructions there was a change of course and Robin Glange sent me an email that said the following:

Thank you for your response and efficiency. It is good to let you know that we have finished Money Gram evaluation service. We
have started Western Union transfer evaluation Service .
We will need you to go back to the money gram location you sent the funds and get the funds back and carry out the Western
Union Transfer Evaluation Service at any Western Union outlet.
Daniel Mikel could not carry out his evaluation because we are through with Money Gram transfer evaluation but we are
carrying out Western Union evaluation. We will be glad if you can go back to the Money Gram location you sent the funds and
retrieve the funds from Money Gram.
Please take extra $30 for taking your time on this new duty. We will like you to look for the nearest Money Gram location around
you, Please use the funds you received from Money Gram and carry out Western Union evaluation.
Your corresponding evaluating agent has been changed from Daniel Mikel in Illinois to Aim Karin in Maryland . Aim Karin will
be the one you will be sending the funds to through Western union as an object of your evaluation.
Aim Karin details is stated below as
First Name: Aim
Last Name: Karin
Street Address: 6303 Riggs Road
City: Hyattsville
State & zip code: Maryland 20783
NOTE - Your identity should be kept confidential, as the job states (Secret Shopper). Please, do not let the Western union personnel know you are performing a Customer Service Evaluation as this may not give an accurate result. SENDING Western Union When sending Western Union, the following are the things you should write down:
1. The outlet's name and address
2. Name of Cashier
3. How long it took to receive service
4. Knowledge of Attendant
5. Customer Service Professionalism
You are to use Money in minute service, We will be expecting the following details on completion of your assignment
Senders Name
10 Digit Money Transfer Control Number(MTCN) number as written on the receipt
Amount sent after deducting charges
We will be glad if this can be done today. We will appreciate it if it is carried out in due time because we have a deadline to meet
This assignment will not take more than 30 minutes of your time today.
Regards,
Robin Glange

On 01/21/14 I received an adjustment notice, from my bank, US Bank that my account had been debited in the amount of $975.70, because the Postal Money Order was a counterfeit item. Which in result left me with little to no money in my account, because I am a student, who lives off student loans. I have limited income and of now that last $975.70 was budgeted to last me until next semester.
I desperately need some help recovering some or all of that money and someone should be held responsible.