Gooptions.com
Complaint 310276 Details

Around November last year (2013) I was keenly interested and trusted the exciting advertising of a person called Roger Pierce through AutoBinarySignals.com

I thought to myself that I could easily do this and enjoy making some extra money so I signed up on the ABS site and followed the instructions. Roger Pierce and his website team encouraged me to sign up on a Binary Options site called GoOptions.com as a higly rated and trusted website to conduct business with. So i did just that. I signed up for a Go Options membership and on December 6th 2013 I had a $200 direct deposit transfer over to my new account with them. On that day I tried my hand at one $25 dollar gold trade and three $5.00 international currency pairs. The total amount that i lost that day was around $40 with a balance of $160. Not wanting to lose anymore funds i stopped what I was doing,logged out and proceeded to go about my daily life. The next time I was online I decided to investigate the worthiness of GoOptions and see how how others were being treated by them. Well lo and behold I did indeed find some dirt on them. Customers had various complaints about them ranging from profit withdrawal difficulties to ignored emails to getting account lockouts.

Now onto my Go Options story. There is a woman called "Amanda Castle" that I shared a Google Cirlces link with in my Gmail account. Really cute woman but knowing how scams are she might be a photo fake. In other words not really her at all. Don't know for sure. I initiated contact in November 2013 with her via Yahoo first advising that as soon as I had the funds I would join GOOptions. Everything looked rosy and positive at that point.

On December 22nd 2013 I requested a $160 refund from GoOptions.com through Yahoo email on their site and guess what? No reply ever from them. Through my Gmail account I sent a instant message to Amanda Castle through Google Cirlces. Never heard from her either.

The first week of January 2014 I explained to and requested assistance through Western Union to help me resolve this GoOptions refund problem. They advised me to have supporting documentation and a notarized affidavit which I did scan and send. "Ivan Vasquez" of the dispute department by email said that they needed the notarized document while "Sergio" by phone call later told me that it was not neccessary to send it.

My old January 2014 Western Union card expired and I had a new one ready to be activated which was valid for another two years. The Western Union CSR Liz strongly suggested that I have the new January 10th 2014 card canceled so they could send me another new one. The second new one took five weeks to get to me. On February 19th 2014,41 days later I discovered that Go Options.com had accessed and illegally charged my old Western Union card numbers 6133 twice for the amounts of $200 each on February 4th and the 15th of this year. Keep in mind that I had no idea that this happened because I did not have a active Western Union card because I had to wait for the new one. I was floored. I had a WTF??? moment than. I waited several weeks to see what the MetaBank and Western Union determination was going to be.I made frequent/multiple phone calls over almost seven weeks trying to get updates. Finally an agent by the name of "Daniel" (fake name??) advised me 2/25/14 that MetaBank had ruled against me regarding a $200 chargeback due to my claim not being sufficent enough even though I sent enough screenshots,my bad experience and the bad experience of others by letter to Western Union in dealing with GOOptions.

On January 6th 2014 I found that my Go Options account was locked and that I could not even see if the $160 balance was even there.

The MetaBank denied claim form that I have verbatim says To Whom it may concern,


In the case below,of a chargeback request,we fully deny any wrongdoing as it pertains to a claim of CASE ID........XXXXXX

ARN.......... XXXXXXXXXXXXXXXXXXXXXXX


[email protected]
"Not as described and/or Defective merchandise


The customer fully complied with all of our conditions,recieved full support, and was made aware of the service well before making any transaction.

The below proof proves beyond any shadow of doubt the use of the service and understanding of the service in full.

On PM 2:38 06/12/13,the customer made a deposit on our site of $200. He than proceeded to make transactions whilst logging in to the account on multiple occassions: The area that they are describing just simply mentions the dates,times,IP locations and amounts when I lost $40 on the site. At the time my transaction history was erased by them.

One glaring mistake I noticed was they claim that I had $200 transferred to GO Options on 6/12/13 when I actually had the
money deposited to them on December 6th 2013.

On 2/27/14 I spoke with at length to a Western Union agent by the name of "Whitney" explaining yet again EVERYTHING that happened to me and my $200 refund chargeback request. Most of the time I was placed on hold. "Whitney" than transferred me over to "Angel" who promptly hung up on me after he asked if I had the MetaBank denied claim form. I told him yes but not on me presently. About twenty minutes later after going their account verification process I let out a volley of anger on a Western Union agent which I covertly recorded informing the agent that I was taking this matter up with the FBI,Interpol and Scotland yard and that is what I have done. I don't threaten when pushed to the edge, I follow through with action and rage.

I just found out online towards the end of February 2014 that Western Union Corp and it's "agents" are being investigated by the Federal Trade Commission for fraud issues,security breaches and violating customer trust.

Here is what i found

https://www.google.com/search?q=FTC+western+union+complaints&oq=FTC+western+union+complaints&aqs=chrome..69i57.8354j0j7&sourceid=chrome&espv=210&es_sm=93&ie=UTF-8


In conclusion..... GOOptions and pretty much any regulated and unregulated binary options market WILL RIP YOU OFF.

One gigantic,lousy hellish ride that i did not need. All I wanted was my $200 back. Does the customer service industry exist anymore.


I have learned my lesson.

Thanks for reading my complaint.