rejuveneyemax
Complaint 309328 Details

On Feb. 1st, 2014 I was on Lumosity doing my brain games as I have been for a year. Suddenly a box pops up saying that I have been chosen to receive a free prize, please chose one of the 3 choices. So thinking it was Lumosity rewarding me for being a faithful user, I chose one of the 3, and was told that I have to just pay the shipping costs. There was nothing saying it was a trial on this product, nor that it was a 14 day trial, or I would not have agreed to accept the free prize. Since I only had to pay shipping costs, I gave them my M/C number, and I received the product about the 7th of February. I assumed that was it, but then on February 21st, I found them charging my account for $100.11 Canadian, so I phoned their number that was on the bill. Two times I called them, they said their lines were down and they could not help me, but to try calling back later. I found a Canadian phone number in small print on the product, so called it only to be told that I didn't return it in the 14 days, so I had to pay for it, as they claim I agreed to their Terms and Conditions. It was not on their initial contact box with me, so I could not have agreed. They asked for my email address so they could send me information. I told them I did not want to receive any more product from them, but they insist that I must pay for the product I received. Their email just tells me that any ongoing or all future charges have been cancelled as per my request. I intend to contact my credit card company to see if any thing can be done about this charge.