Assurance Wireless
Complaint 307231 Details
- Date Occurred: 08/05/2013
- Reported Damages: $500.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Staff seems totally unaware of what California Lifeline is and allegedly does not know how to transmit telephone number ASSIGNED by Assurance Wireless to California Lifeline. I cannot even begin to tell them how many phone calls to Assurance Wireless I have placed. I get the usual "following the script" and the promise that they can "fix" it, which of course they are totally clueless about what the program is! This, coupled with speaking with non-native English-speaking staff just adds salt to the wound. This has been going on for at least 6+ months! If this is considered stellar customer service (hah!!!), Assurance Wireless really needs to re-think its training and everything else!!! And my problem is still NOT resolved!!!!
- Lynne SBID #e68316e4d4
- Posted 02/15/2014
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Company Statistics
- Complaint Against Assurance Wireless
- Complaints Filed: 13
- Reported Damages: $4,729,689.00
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