PointPay
Complaint 306984 Details
- Date Occurred: 01/28/2014
- Reported Damages: $41.73
- Username: Steve
- Email: [email protected]
- Location: Unknown
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was referred to a toothbrush for £1 (over 70% discount, I think), I followed the link and gave my card details. They automatically signed me up for membership which I could cancel and I had 30-day free period.
Last week, two weeks after sign up, I tried to cancel my membership, but was asked to cancel the VIP ststus which came with my sign-up. Promptly, I followed the link to the page for deactivating the VIP status. Came back to the main page to "delete" my membership, and that is when the annoying thing started. It keeps repeating that VIP must be cancelled first. Going to VIP page, it says VIP has been deactivated, "reactivate"? Of course, not! So, it seems like a trap.
Today, I found that after the £1 taken on 23rd January, they took £25 on 28th. Just five days later!
I have tried to contact them, with no success! Good thing I used my credit card. I have asked my credit card company to refund the £25 and delete them from my card. They said they may have to send me a new card, and have instituted a refund dispute.
By the way, I have not received the toothbrush I paid for.
- Anonymous SBID #eb9eb6f5b1
- Posted 02/14/2014
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Company Statistics
- Complaint Against PointPay
- Complaints Filed: 100
- Reported Damages: $10,955.22
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