Advance Tech Support
Complaint 306967 Details
- Date Occurred: 02/13/2014
- Reported Damages: $400.00
- Location: Boca Raton, FL
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Ordered some software to improve my PC operation and paid $200 for a tune put and cleanup by remote.I was passed around for over four hours with little or know activity. Made many calls just to be told sorry for your inconvenience the passed around again. Finally when all was suppose to be fix around 7pm was told our computer was in bad shape and tech advised we add a security system (upgrade) which was causing many of our problems. Another $200. Today Feb 14th still have trouble getting error message with it and having trouble loading a Net.Framework with Microsoft. The security system was PC/MRI. Our PC is not functioning one bit better then before. If any not as well. We are senior and limited on our income. Thought it would be easier to do this at home instead of taking the PC out.Wish I would have looked here first. Don't use Advance Tech and lose you money for nothing. Learn by our mistakes.
- Lois SBID #f4c8d67545
- Posted 02/14/2014
Comments
- ATS-Support SBID #a9ce9cb459
- Posted 02/14/2014
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Hello
I am very sorry to hear of the recent complications that you have experienced. Advanced Tech Support is dedicated to making our customers happy.
Computers can be very complex and temperamental. We try our hardest to fix these issues the first time around. However there are instances that more time is required to correct a problem. We always stand behind our work at Advanced Tech Support and encourage you to contact us if your computer is not running at optimal levels.
If your issues aren't fixed please let us know and a refund will be in order. Our policy is very simple we either fix the issue or a refund will be given.
Please reach out to us via one of our official support channels.
To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx
You can chat with a live chat support person from 8am to Midnight EST time 7 days a week. If you like you can call us directly at 1-800-978-4501 24 x 7
We truly appreciate your business and look forward to hearing back from you.
Warmest regards,
John Hunter
Advanced Tech Support
[email protected]
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Company Statistics
- Complaint Against Advance Tech Support
- Complaints Filed: 3
- Reported Damages: $1,219.00
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