CoachOutlet.ws
Complaint 30648 Details

-FOLLOWED LINK ON AMAZON.COM WHEN LOOKING FOR COACH PROD.
-SIGNED IN
-ORDERED 3 HANDBAGS
- AFTER CC INFO WAS ACCEPTED CONF. INFO DISSAPERED.
-WENT BACK TO PROFILE (only address info. was shown) no order or est. ship day info. shown.

-EMAILED CS TO INQUIRE:I placed an order but am unable to find it in my account, please advise because i did enter my CC aount information and saw that it went through ok.

10/18/11 Check Card: FRUGALDEAN CO.,LTD SHANGHAI CN $184.76

-Later rec. this message: 2011/10/17 meijuan weng <[email protected]>

their reply: yes,you have one order,Sep and October is busy period, you may be wait for 5-7 days, thank you for your cooperation.

-my reply: Thank you for the information, however, my account has been charged and I do not even have a confirmation or tracking number for my order. Please advise on my order information and shipping details asap.

their reply:sorry, according your email,we don't have any information with you,thank you

my reply:2011/10/19 (Personal Info Removed)

I just want to know when this order will be shipped. It has been paid for already, there are (3) items ordered and it has been (4) days.
Please advise.

their reply:normally you will get the item in 7-9 days,please let me know if you have any questions!Your patience will be highly appreciated !

Rec. ship info: Dear friends,

The tracking number for your order is EE460629806CN,with which you can check on the site: http://www.usps.com or http://www.ems.com.cn/english-main.jsp ,pls track it a few days later,the shipping company needs about 3 days to update the status,normally you will get the item in 7-9 days,please let me know if you have any questions!Your patience will be highly appreciated !
This is a post-only message. Please do not respond.

track info: did not know it was coming outside US.
ERNESTINA FERGUSON has requested that you receive the current Track & Confirm
information, as shown below.

Current Track & Confirm e-mail information provided by the U.S. Postal Service.

Label Number: EE46 0629 806C N

Shipment Activity Location Date & Time
--------------------------------------------------------------------------------
Inbound Into Customs

Processed Through Sort ISC SAN FRANCISCO (USPS) 10/21/11 7:07pm
Facility

Origin Post is
Preparing Shipment

Processed Through Sort CHINA PEOPLES REP 10/20/11 11:07pm
Best Regards


Received prod in this condition:

This is a post-only message. Please do not respond.

ERNESTINA FERGUSON has requested that you receive the current Track & Confirm
information, as shown below.

Current Track & Confirm e-mail information provided by the U.S. Postal Service.

Label Number: EE46 0629 806C N

Shipment Activity Location Date & Time
--------------------------------------------------------------------------------
Inbound Into Customs

Processed Through Sort ISC SAN FRANCISCO (USPS) 10/21/11 7:07pm
Facility

Origin Post is
Preparing Shipment

Processed Through Sort CHINA PEOPLES REP 10/20/11 11:07pm

This is what I received:

Refund request for shipment EE460629806CN

PLEASE ADVISE RETURN AND REFUND REQUIREMENTS!!!

PLEASE SEE ATTACHED FILE WITH PHOTOS:

RE: BAG 2567
Bag smells of PVC plastic (toxic)have tried to air out but strong odor will not go away. Logo and handles are sewed on off-center and crooked on both front and rear of bag. Poor quality and not worth more than $20.00 usd. I would like a refund.

RE: BAG 2488
Bag smells of PVC plastic (toxic)have tried to air out but strong odor will not go away. Color is more gold than beige. Inside plastic trim and lower part of handle was spotted with some kind of glue or oil substance. Logo and handles are sewed on crooked at metal rings on both front and rear of bag. Poor quality and not worth more than $20.00 usd. I would like a refund. Threads hanging and the logo plastic is trimmed crooked and uneven.

RE: BAG 2301
This bag was advertised as being made with leather—but is plastic.
Bag smells of PVC plastic (toxic)have tried to air out but strong odor will not go away. Top stitch and trim at bag opening is poor quality, plastic trim is uneven. Metal rings on handles are gold and buckles on front are silver . Poor quality and not worth more than $20.00 usd. I would like a refund!

their reply: From: meijuan weng <[email protected]>
To: erniferg (Personal Info Removed)
Sent: Fri, Oct 28, 2011 1:31 am
Subject: Re: Message from Coach Outlet

would you take the pictures of the recieved the products and sent it to me,so i can check it?thank you very much

MY REPLY:
2011/10/29 (Personal Info Removed)

here are the pictures.
NOTE: THIS IS THE 2ND TIME PHOTOS OF DEFECTIVE DETAILS WERE SENT, THE FIRST TIME, I SENT PHOTOS WITH SIDE BY SIDE COMPARISON OF THEIR WEB SITE ADS.

THEIR REPLY:
-----Original Message-----
From: meijuan weng <[email protected]>
To: erniferg (Personal Info Removed)
Sent: Sat, Oct 29, 2011 12:18 am
Subject: Re: Message from Coach Outlet


Dear friends,you order the package and recieved the package are the same,thank you very much

THEY SENT ME THEIR WEBSITE AD PHOTOS!!!!!

MY FINAL REPLY AND LAST MESSAGE SENT ON 10/29/11 WITH NO REPLY AS OF YET!

ALSO, AGAIN LISTING PROD. DETAILS/DEFECTS

Yes, but the product received does not represent the product you advertise.

This is false advertising:
Please review again my concerns. If I cannot be refunded for poor and unsatisfactory product, I will start with my Credit Card Company to investigate for fruad and refund.

This is my right and I will start posting my review on all internet review websites with more detail photos if you do not provide a satisfactory solution to this customer service request.

Please advise.

Refund request for shipment EE460629806CN

RE: BAG 2567
.
Bag smells of PVC plastic (toxic odor) have tried to air out but strong odor will
not go away. Logo and handles are sewed on off-center and crooked on both
front and rear of bag. Poor quality and not worth more than $20.00 usd. I
would like a refund.

RE: BAG 2488

Bag smells of PVC plastic (toxic) have tried to air out but strong odor will
not go away. Color is more gold than beige. Inside plastic trim and lower
part of handle was spotted with some kind of glue or oil substancce. Logo
and handles are sewed on crooked at metal rings on both front and rear of
bag. Poor quality and not worth more than $20.00 usd. I would like a
refund. Threads hanging and the logo plastic is trimmed crooked and uneven.


RE: BAG 2301

This bag was advertised as being made with leather—but is plastic.
Bag smells of PVC plastic (toxic) have tried to air out but strong odor will
not go away. Top stitch and trim at bag opening is poor quality, plastic
trim is uneven. Metal rings on handles are gold and buckles on front are
silver . Poor quality and not worth more than $20.00 usd. I would like a
refund!