Tone deTox
Complaint 30572 Details
- Date Occurred: 10/29/2013
- Reported Damages: $79.99
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
10/06/11 - received a 2nd supply of African Mango from Tone Detox.
10/14/11 - I called to get authorization to return & refund the 2nd order as it did not work for me. The customer service agent advised that it was "like a club membership" and "as a courtesy", I could be refunded 25% of the cost (orig $79.99).
10/17/11 - called and requested a supervisor. Supervisor called back stating that I had "agreed to accept the 25% refund". I tried to explain to her that I felt I had no other option. Her reply was "that I could have refused" but she would not give me any other options. She ended up hanging up on me.
10/29/11 - the refund has not yet been posted to my credit card.
Sadly, a poor example of customer service.
- K SBID #1e3efca1f8
- Posted 10/29/2013
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Company Statistics
- Complaint Against Tone deTox
- Complaints Filed: 82
- Reported Damages: $7,413.63
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