LA Bliss Spa
Complaint 301220 Details

My girlfriend and I received a Groupon for LA Bliss Spa as a Christmas gift from our dear friends, knowing that she has a bad back, and also that we just love to get massages together. It was for one 60 minute couples aromatherapy or hot stone massage. Over the course of the past 4 weeks we called in 4 separate times in the morning to see if they had any availability for this couples massage at any point in time during there hours of operation for that day. As they checked for availability my girlfriend politely let them know in advance that we are also using a Groupon for this. The second they heard Groupon they let her know that there is no more availability for the day. After the first few time's of getting denied it almost became comical, hearing there different excuses. Some days they would say things like "Ya we already took our fill of Groupons for the day" or would just flat out say there are no more availability's, but the moment Groupon was mentioned there was no chance of getting a massage booked.

HERE'S WHERE IT GETS GOOD! After our fourth time my girlfriend was denied by this establishment I decided to call back myself and inquire about getting a couple's massage......but this time I didn't mention anything about a Groupon. Wouldn't you believe it! They were wide open for 60 minute couple's massage and she was telling me about there hot stone, and aromatherapy massage! She was even mentioning specials on a 90 minute couple's massage! So just to cover myself I asked about anytime in the evening in case the afternoon didn't work for us. She said anytime I like! They had availability's in the afternoon, and the evening! Now it's not the women on the phone that is causing the problem. It's the management, and the owner. Any business knows this.

This is just pure bad business 101.

I can understand now why LA Bliss Spa launched a Groupon. They were not getting enough business. Now I believe I know why. I never do the complaint thing online but this, really rubbed me the wrong way (no pun intended) How can you launch a Groupon and time, after time, after time deny that person the service. You can bet our friends who purchased Groupon will know about our experience, and we are going to let Groupon know about this experience as well. We will never use this facility nor will I ever recommend it.

Kris