Fund Assurance, 866-761-1124
Complaint 29467 Details

*EXCUSE MY LANGUAGE*

This (Inappropriate Content Removed) people have no right! I never applied for a loan though them. I have called three times and have asked to speak to a supervisor. The first day the girl said that he is in a metting and the meeting is three hours long and that she couldnt have me wait on the phone. That was last Friday when they put 0.05 into my account and then took it out in three separate transactions. Then today i see a charge for 30.00. I called and spoke to a lady named Joe and she said that i couldnt speak to a supervisor because they werent the ones that debited the money that it was a company called yourloan101. She said that they didnt have a contact number from them that all they had was an email which is [email protected]. I was fuming and kept demanding a supervisor and she kept placing me on hold ( i guess she was knew) so there was someone there telling her what to say and I asked to speak tyo him and she said no because she had to take the next call. She said to call 866-315-8544 and that a supervisor would answer because they had no supervisors at her location. I called that number and Mark (another useless rep) said that he could take care of it for me. I still demanded a supservisor and he said that he would loooove to put a supervisor on the phone for me but that he wasnt able to since the supervisor was attending another call. I informed him that i didnt care that i would wait and he said that he has to answer the next call and cant have me on the phone. He said he would put the money back within 3-7 business days. I informed him that I didnt care that I want my money back now because noone authorized them to do this. He says he would lovooove to put my money back today but he cant and that he is just following procedures and that he had to release the call. I said i hope this happens to him and his whole family and that I was the one that was gonna release the call and to go fuck himself. I swear these people just got on my last nerve. How dare they do this??? Ive never had a problem with any other pay day loan. I am going to cancel the account as soon as I can get to my bank. Im so worried that they are just gonna give my info out or something. WHat kind of business do they run that gives them the right? If i live closer to their office i would def show up with a few cops and get their asses arrested for fraud. I swear people like this drive me crazy! WHats worse is that they have done this same (Inappropriate Content Removed) to so many people.