Lego Shop At Home
Complaint 293339 Details

Between 11/21- 11/24, I placed 212 orders on the Lego website as holiday gifts for my clients. After 7 requests for order confirmation and tracking, they have refused to provide a confirmation for each order. Furthermore, the orders listed on their website in my account, state a recipient name with the tracking going to another location and state. Many of the orders do not have tracking yet they marked them shipped, billed my credit card and NEVER delivered. Multiple orders, in excess of at least 20, shows the same recipient name, with tracking numbers going to locations all over the country. On 12/9 an email from Mark Cantor of Lego confirms that their website had a problem and altered the addresses that we carefully entered when placing the orders.

As a result the names on their order pages do not match the names and addresses they we provided and also in their own website the tracking number displayed does not match the city and states for the recipient listed in the same order. There is no way for me to check what was shipped to whom as the orders on my lego account page state incorrect information. LEGO REFUSES TO TAKE RESPONSIBILITY FOR THEIR ACTIONS. THEY HAVE TAKE MY MONEY, NOT DELIVERED AND REFUSE TO PROVIDE RECEIPTS FOR EACH ORDER! They refuse to ship the items that they have already been paid for. This is an act of fraud and I want them held responsible for all the orders that were placed. This is an outrage and FRAUD! Please investigate this to the fullest extent of the law. Unless Lego can provide proof of shipment to the correct address that I submitted for each of the 212 orders, then I have no other option but to request a full refund for all the orders that LEGO cannot provide accurate confirmation and tracking.