Stripe.com
Complaint 291985 Details

I provide internet marketing services and noticed that some of my competitors were using Stripe.com for their payments so I decided to sign up. I spent over $1,000 having their payment system integrated into my website.

After a month of processing cards for our service, I suddenly received an e-mail from Stripe.com saying that they were closing my account and refunding all payments because there were some "unauthorized charges".

Basically, out of approximately 100 orders, someone or a couple people used a stolen credit card to purchase my service. But instead of notifying me which payment(s) they were, so that I could refund them, they refunded ALL my payments, those that are legitimate charges, and those from repeat customers that I have a relationship with.

I understand and fully accept that they could close my account which I would be fine with, but instead of just closing my account and notifying me that we cannot do business together and refunding the charges they found as "unauthorized", they went ahead and cost me thousands of dollars in damages by refunding ALL of my payments.

Not only am I out of the money that my customers paid me. I am also out of money that I had to pay my service supplier. This has cost me significant damages in upwards of $1,500 and nearly a month of wasted time and work. I am actually glad that more of my customers did not pay with Stripe because the damages could be five times as much.

AVOID STRIPE.COM AT ALL COSTS, ESPECIALLY IF YOU SELL A SERVICE AND DO NOT SHIP TANGIBLE GOODS (ALTHOUGH FROM READING THESE REVIEWS IT SEEMS LIKE EVEN IF YOU SELL TANGIBLE GOODS, YOU ARE NOT SAFE FROM THEM DOING THE EXACT SAME THING)


I am looking into the possibility of a lawsuit. If anyone is interested in joining this with me then please get in touch.


Once again, you are risking your business by using Stripe.com. Their customer service is short, rude, lack of concern or care, and they can cancel and REFUND all of your customer's payments within a moments notice.