Midor, S.P., Cheap Flights Company
Complaint 291797 Details

I wire deposited $2411.20 on 30 October 2013 to Bank Zachodni WBK S.A., 14 Warszawska, Bialystock. Funds reached this account on 01 November 2013.

I have not received the tickets as I was contacted by their representative to say the airline did not follow through; I have not received my refund for $2411.20 although it has been requested several times. At present I can no longer find their website on the internet and any email correspondence is returned as undeliverable.

Recipient name: Midor S.P.
Recipient address: Cheap Flight Company, Staroscinska 12, 02-516, Warsaw, Poland
Bank: Kredyt Bank
Recipient Bank address: 14 warszawska, Bialystok, 15-063 , Poland
SWIFT/BIC : KRDBPLPW
Account (IBAN): PL47150017191217100460970000



Below is correspondence from Cheap Air Flights:

Cheap Air Flights
Nov 8

to me

Dear Valued Customer,

Our booking department has carefully reviewed information you have provided. They confirm that your ticket was cancelled by the airline due to an internal communication error between our company and the carrier.

Our company understands that this error has caused you enormous inconvenience and we are willing to issue you full refund for your tickets immediately. Additionally, we are offering you a 50% discount from your next order with us, should you ever decide to make a purchase from our company.

Please reply to this email with your bank account information, so that we may instruct our Accounting department to issue you a full refund for your purchase.

Please accept our sincere apologies.